Service Coordinators are front-line members of the Yellowknife Housing First team. Under the supervision of the Housing First Manager, service coordinators provide and coordinate services for Housing First tenants in a flexible, compassionate and responsible manner.
Responsibilities:
- Review client intake and collaborate with clients to create a comprehensive client-centered service plan
- Provide case management and advocacy to tenants, and coordinate and monitor referrals to community services and tenant participation
- Maintain written and computerized records, compile reports and complete other program documentation
- Assist clients to manage their finances, including preparing budgets, accessing Income Support and assisting in preparing tax and other financial documents
- Educate, inform and advocate for clients regarding benefits and entitlements (e.g. disability supports, survivor benefits)
- Organize and participate in social activities with tenants in the community
- Assist clients to prepare for and find employment, if desired
- Provide clients with education regarding their consumer rights, including grievance procedures with Yellowknife Housing First, and support to pursue any grievances
- Assist in bridging any gaps between tenants and community service providers
- Facilitate educational and support groups, as needed
- Participate in on-call rotation
- Perform related work as assigned
Qualifications:
- Previous experience working with individuals with histories of substance abuse, mental health issues and/or trauma; experience working with homeless individuals preferred
- A degree in social work or related degree (e.g. psychology, occupational therapy) preferred
- An awareness of the history of colonialism and the legacy and impact of residential schools
- The ability to discuss sensitive topics effectively, and to handle disagreements in a way that leads to acceptable compromises and avoids power struggles or confrontations
- The ability to work independently, to cope with crisis situations, and to work flexible hours in a changing environment
- A solid understanding of harm reduction as a philosophy and practice; an understanding of social determinants of health and social justice issues
- Excellent interpersonal communications skills, including conflict management skills
- Excellent written and oral communications skills, as well as computer literacy in Word and Excel
- Have a flexible, positive, team-based and solution-oriented approach to work
- Valid NWT driver’s license preferred
Pay: From $30.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
