Product Support Sales Representative (PSSR)
Location: Kamloops, BC
Department: Sales
Reports To: Director of Sales
Drive Customer Success Through Equipment Solutions
We are seeking a motivated and customer-focused Product Support Sales Representative (PSSR) to join our growing sales team in Kamloops. This role is ideal for an individual who enjoys building relationships, identifying opportunities, and helping customers maximize the performance and longevity of their heavy equipment.
As a trusted advisor to equipment owners, managers, and operators, you will provide value-driven solutions through the sale of heavy equipment parts, undercarriage components, shop services, and related product support offerings. Your ability to understand customer needs and deliver exceptional service will play a key role in growing market share and strengthening long-term customer partnerships.
What You'll Be Responsible For
- Develop and maintain strong relationships with equipment owners, managers, and operators throughout your assigned territory.
- Promote and sell heavy equipment parts, undercarriage products, shop services, and related support solutions.
- Serve as a primary point of contact for customers, providing timely support and recommendations that add value to their operations.
- Identify new business opportunities while expanding sales within existing accounts.
- Conduct undercarriage inspections and measurements as required to support customer maintenance and replacement decisions.
- Analyze sales data and customer trends to develop effective sales strategies and territory plans.
- Prepare and maintain weekly call reports, call planners, and activity updates.
- Participate in industry associations, trade shows, customer appreciation events, and other networking opportunities.
- Collaborate with internal departments to ensure customers receive exceptional service and support.
- Travel throughout the territory, including occasional overnight travel, as required.
- Perform other related duties as assigned.
What You Bring
- A self-motivated and enthusiastic approach to sales and customer service.
- Strong communication and relationship-building skills.
- The ability to thrive in a fast-paced, results-oriented environment.
- Sound mechanical aptitude and a solid understanding of heavy equipment applications.
- Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities.
- A professional attitude and the ability to work effectively as part of a team.
- Proven ability to generate new business, close sales opportunities, and grow market share within a designated territory.
- Experience analyzing sales reports and using insights to guide planning and decision-making.
Qualifications
- 2–3 years of sales experience, preferably within the heavy equipment, construction, industrial, or related industries.
- Product Support Sales experience or comparable technical sales experience is considered a strong asset.
- Working knowledge of the heavy equipment industry and its products, services, and customer base.
- Proficiency with Microsoft Office applications, including Excel, as well as CRM systems and sales management tools.
- Valid driver's license with the ability to travel regularly throughout the assigned territory.
- Comfortable working primarily in the field while maintaining regular interaction with office-based teams.
Why Join Us?
This is an opportunity to represent industry-leading products and services while building meaningful relationships with customers who rely on your expertise. You'll be part of a team that values initiative, collaboration, and customer success, with the support and resources needed to grow your career in the heavy equipment industry.
Ready to Make an Impact?
If you're passionate about sales, enjoy working directly with customers, and have a strong understanding of heavy equipment and product support solutions, we'd love to hear from you. Join our team and help customers keep their equipment performing at its best.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
