I am excited to invite you as a valued member of our team. I see the success of the Wingate by Wyndham Calgary Airport being based on values of kindness, knowledge, respect, reliability, integrity, innovation, specialized service, positivity, and pride. It is important to us as the management team of the Wingate by Wyndham Calgary Airport that we have a workplace where you look forward to coming to work each and every day. Part of our job is to develop your personal pride, create an environment of open honesty and inspire true dedication. On behalf of the ownership and other members of the leadership team, we are pleased to invite you to work with us.
The Wingate by Wyndham Calgary Airport Vision Statement:
- To lead a new trend in hospitality by being the most fun and friendly hotel in Calgary while giving genuine care and appreciation for our guests and for our team.
The Wingate by Wyndham Calgary Airport Mission Statement:
- To our guests: Provide a safe and comfortable place to stay while they’re away from home that constantly exceeds expectations and inspires loyalty.
- To our team: Provide an environment that’s fun and engaging for our team that inspires loyalty.
- To our future: Provide great occupancy and rate to keep our company set up for success
Night Audit Supervisor
The Night Audit Supervisor plays a key leadership role in ensuring the smooth operation of the Front Office during overnight hours. Reporting to the Front Desk Manager, this position is responsible for overseeing front desk operations, supporting team members, delivering exceptional guest service, and ensuring all night audit procedures are completed accurately and efficiently.
The successful candidate will lead by example, maintain high service standards, and handle guest and operational concerns with professionalism and confidence.
Key Responsibilities
- Supervise and support Front Office operations during overnight shifts.
- Ensure all night audit procedures are completed accurately and on time.
- Provide exceptional guest service and resolve guest concerns professionally.
- Assist with front desk duties, including check-ins, check-outs, reservations, and guest inquiries.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Support, coach, and motivate team members to achieve service excellence.
- Prepare and distribute daily operational and financial reports.
- Monitor hotel security and respond appropriately to emergency situations.
- Coordinate with other departments to ensure seamless guest experiences.
- Drive the hotel shuttle when required.
Qualifications & Experience
- Hospitality Management Diploma or equivalent education preferred.
- Minimum 3 years of experience in the hotel industry.
- Minimum 3 years of supervisory experience.
- Strong knowledge of Front Office operations and hotel procedures.
- Experience with reservation systems and hotel property management systems.
- Micros OPERA PMS experience is required.
- Valid driver's license and ability to operate the hotel shuttle.
- Knowledge of Calgary and surrounding attractions.
- Standard First Aid certification is considered an asset.
- Proficiency in Microsoft Word, Excel, and general computer applications.
Knowledge, Skills & Abilities
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm, professional, and effective during high-pressure situations.
- Exceptional guest service and interpersonal skills.
- Strong attention to detail and accuracy, particularly with financial reporting.
- Ability to work independently and make sound decisions.
- Flexible and willing to work within a 24/7 operation, including nights, weekends, holidays, and occasional day or evening shifts as required.
- Fluent in English; additional languages are considered an asset.
- Must be legally entitled to work in Canada.
- Must successfully complete a criminal record check acceptable to the organization.
What We Offer
- Competitive compensation
- Health and dental benefits
- Employee hotel discounts
- Opportunities for professional growth and advancement
- A supportive and team-oriented work environment
- The opportunity to be part of one of Calgary's friendliest airport hotels
Job Type: Full-time, Permanent
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Work Location: In person
