College or Technical school diploma. (This is a mentorship position, meaning a Ktunaxa person who has the passion and interest in the work will be supported in accessing the academic requirements to succeed.)
2 - 3 years of information technology experience. Proven experience in information technology.
Customer service experience.
Background that includes working with a variety of computer systems and current processing environments, including solving problems quickly and cost-effectively.
Multitask in the system while patiently providing step-by-step instructions.
Effortlessly engage with employees, actively listen, analyze, and isolate tech issues.
Knowledge of data communications networks; excellent diagnostic and problem-solving skills.
Knowledge of internet security and data privacy principles.
Proven ability to multi-task and meet deadlines in an interruptive environment; time management.
The communication skills needed to translate complex technical information into terms that can be easily understood.
Deliver training to employees on the operations and functionality of various applications, printers, and systems.
Ongoing professional development will be required.
