Our Mission:Provide quality care from people who care.
Fotis Physio & Wellness is a busy, rapidly growing multidisciplinary clinic in South Barrie. Our incredible team includes Physiotherapists, Chiropractors, Registered Massage Therapists (RMTs), and Acupuncturists. We believe in having fun every single day, expanding our career skills, and delivering an awesome, seamless clinic experience to every patient who walks through our doors.We are looking for an energetic, growth-minded Patient Experience Coordinator to join our front-desk family. Whether you are brand new to healthcare or hold a Medical Office Assistant background, we believe in DEVELOPMENT and will invest heavily in your personal and professional toolkit.Why Choose Us? (What We Offer You):
- Competitive Earnings: On the high end of local hourly compensation, with potential overtime hours if you want them.
- Paid Training ($): Extensive, paid onboarding to set you up for absolute success.
- Continuous Growth: Paid career courses, skill-building certifications, and access to our ongoing Business Mentorship Program.
- Self-Care & Balance ($): Dedicated paid time off for self-care, family, friends, and travel.
- Team Culture ($): Company-sponsored team lunches, dinners, and regular outings.
- Defined Career Progression Tracks:
- Track A: Focus on being a superstar Patient Experience Coordinator.
- Track B: Grow into an Assistant Patient Experience Manager.
- Track C: Step up to run the team as our Patient Experience Manager.
- Track D: Add another "hat" as our Chief Culture Officer or Community Manager.
Key Responsibilities :
- Commit fully to your paid onboarding program to get up to speed quickly.
- Deliver an exceptional, welcoming patient experience over the phone and at the front desk.
- Master our clinic software to easily schedule patients, manage workflows, invoice, and collect payments.
- Provide empathetic, high-level support to patients and healthcare providers in a fast-paced clinic environment.
- Participate in continuous training and sign up for monthly "ROCKS" to hit your personal development targets.
- Keep track of simple weekly metrics to monitor and celebrate your own success.
Our Core Values (You must share these!):
- We GO ABOVE & BEYOND for our clinic and patients.
- WE DO IT FOR THE TEAM to maintain a positive, fun environment.
- WE DO IT WITH HONESTY & RESPECTFULNESS in all interactions.
- When We Say It, We Do IT (High standard of responsibility & accountability).
Preferred Qualifications (NOT Required):
- Prior experience in retail settings or inbound/outbound phone environments.
- Previous work in a healthcare setting (medical office, clinic reception, or Medical Secretary Diploma).
- Familiarity with physiotherapy, massage, chiropractic, or acupuncture environments.
- Casual exposure to third-party billing portals (Telus Health, Blue Cross, Provider Connect, MVA, or WSIB/WCB).
- Comfortable learning new computer software, data entry, and handling basic office equipment.
- Bring your resume by the clinic front desk in person or email it to [email protected] with the subject line "Patient Experience Coordinator Application". Let's grow together!
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Application question(s):
- Must have previous experience working in physiotherapy or chiropractic clinic
Work Location: In person
