JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Property Administrator – Residential – JLL
What this job involves:
The Property Administrator – Residential plays a vital role in delivering exceptional property administration and resident experiences at a premier luxury rental property in Yorkville. Supporting the Property Manager and Leasing & Resident Experience Manager, you'll manage essential administrative, financial, and compliance functions that keep our community running smoothly. This position champions JLL's Culture of Communication, Collaboration, and Trust while ensuring every resident interaction reflects our commitment to service excellence. You'll be instrumental in maintaining operational efficiency, financial accuracy, and regulatory compliance while fostering a thriving residential community. This is an exciting opportunity to contribute directly to JLL's business objectives by supporting property performance, resident satisfaction, and operational excellence in one of Toronto's most prestigious residential properties.
What your day-to-day will look like:
Maintain accurate resident records, lease files, and documentation while preparing correspondence including rent increases, N-forms, lease agreements, and renewals.
Serve as a primary point of contact for residents, addressing inquiries professionally, resolving issues efficiently, and supporting residents throughout their journey from move-in to move-out.
Manage accounts receivable and accounts payable functions including rent collection, payment tracking, invoice processing, rent roll accuracy, and monthly financial reporting.
Ensure compliance with the Residential Tenancies Act (RTA) and Ontario regulations by preparing and issuing required notices (N1, N4, N5, etc.) and maintaining lease agreement compliance.
Support the Property Manager with budget preparation, financial reporting, and ensuring invoices are properly coded and matched to contracts.
Collaborate with the Leasing and Resident Experience team to foster community engagement while providing regular updates on resident issues, financials, and operational matters.
Manage office filing systems, building supplies, and support legal proceedings by preparing hearing materials and gathering documentation as needed.
Required Qualifications:
Post-secondary education required; College Diploma in Business Administration, Property Management, or related field preferred.
2-5 years of experience in property management or administrative support, preferably in residential property operations or resident management.
Working knowledge of the Residential Tenancies Act (RTA) and tenancy agreements with ability to prepare and issue required notices.
Proficiency in Microsoft Office Suite and property management software (Yardi experience is an asset).
Outstanding written and verbal communication skills with a customer-focused mindset and ability to balance resident perspectives with organizational impact.
Strong organizational skills with excellent attention to detail and proven ability to manage multiple priorities.
Strong problem-solving abilities, professional approach to resident concerns, and ability to work independently and collaboratively as part of a team.
Preferred Qualifications:
Demonstrated interest in pursuing a Real Estate career path with motivation to grow within the property management industry.
Experience working in luxury or premium residential property environments with high service expectations.
Familiarity with financial administration processes including accounts receivable, accounts payable, and budget preparation support.
Previous exposure to compliance documentation, legal proceedings support, and chargeback processing.
Experience collaborating with leasing teams and contributing to resident experience initiatives.
Aptitude for learning new property management systems and adapting to evolving operational processes.
Track record of championing communication, collaboration, and trust in team environments while contributing to special projects and initiatives.
Location:
Yorkville, Toronto, Ontario
Work Shift:
Monday to Friday, 8:30am – 5:00pm | In-office 5 days per week | Contract position with opportunity for extension
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
