Are you a natural leader who loves sales, people, and pets?
The Hungry Pooch is looking for an energetic, dependable Store Supervisor who can lead by example, support their team, and help create an exceptional experience for every customer who walks through our doors.
This isn’t a traditional management job where you spend your day in an office.
You’ll be on the floor with your team: helping customers, recommending products, solving problems, keeping the store running smoothly, and making sure our standards are consistently being met.
You’ll also take on additional responsibility for staff training, store operations, inventory, merchandising, promotions, customer concerns, and communication with management. These responsibilities reflect the Store Supervisor role outlined in our current employment agreement.
If you’re someone who takes ownership, enjoys helping others succeed, and wants to grow into a stronger retail leader, we’d love to meet you.
Who We Are
The Hungry Pooch was founded in Windsor in 2016 with one simple mission:
Help pets live longer, healthier lives.
Today we’re proud to be one of Southwestern Ontario’s fastest-growing natural pet retailers, while remaining a family owned business, with:
- Three retail locations
- A growing eCommerce business
- Home delivery throughout Southwestern Ontario
- Thousands of loyal customers who trust our expertise
Our customers don’t come to us looking for the cheapest food.
They come to us because they want trusted advice, exceptional service, and a team that genuinely cares about their pets.
As Store Supervisor, you’ll help make sure that experience happens every day.
Our Core Values
- We are passionate about pet health
- We value positive minded team players
- We believe in continuous learning
- We are customer obsessed
- We take pride in everything we do
What You’ll Do
As Store Supervisor, you’ll still be highly involved in customer service and sales, but you’ll also help lead the day-to-day operation of the store.
Leadership & Team Support
Training staff and ensuring promotions, new products, and customer service standards are communicated properly are key components of the existing Supervisor role.
Sales & Customer Experience
Customer service oversight, nutritional consultations, recommendations, complaints and refunds are specifically included within the Store Supervisor responsibilities.
Store Operations
You’ll help ensure the store is operating properly. The role also includes regular reporting to management regarding issues such as refunds, complaints, systems, inventory, promotions and events.
Merchandising & Store Standards
Inventory, merchandising, code-date and display responsibilities are part of the current Store Supervisor position.
Who We’re Looking For
We’re looking for someone who is:
- A natural leader who is comfortable taking responsibility
- Friendly, confident, and comfortable talking with customers
- Strong at sales and making recommendations
- Organized and dependable
- Able to give direction while still being part of the team
- Comfortable handling customer concerns and making decisions
- Positive, coachable, and eager to continue learning
- Able to communicate clearly with both employees and management
- Detail-oriented and able to follow established procedures
- Comfortable working independently when necessary
- Passionate about pets and pet health
Qualifications
- Previous retail sales or customer service experience required
- Previous supervisory, keyholder, leadership, or training experience preferred
- Strong communication and interpersonal skills
- Strong organizational and problem-solving skills
- Comfortable using computers and POS systems
- Cash-handling experience
- Ability to multitask in a fast-paced retail environment
- Ability to lift pet food bags and merchandise as required
- Pet retail, nutrition, or pet-industry experience is an asset but not required
Compensation & Schedule
$19.00 per hour
This is a full-time position with a minimum of 30 hours per week, with scheduling based on the needs of the store. The Store Supervisor agreement defines the position as permanent full-time with a guaranteed minimum of 30 hours per week unless otherwise mutually agreed upon.
Store Hours
Monday–Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 12:00 PM – 4:00 PM
Applicants should have availability that allows them to work a flexible retail schedule within these hours.
Why Join The Hungry Pooch?
We believe great people build great companies.
When you join our team, you’ll enjoy:
- Working for an established local business that continues to grow
- Extensive training in pet nutrition and holistic pet health
- The opportunity to develop real leadership and management experience
- Opportunities to strengthen your sales and customer-service skills
- A supportive team that genuinely cares about helping each other succeed
- Career advancement opportunities as The Hungry Pooch continues to grow
- Employee store discount eligibility
- The opportunity to make a real difference in the lives of pets and their families every day
The Store Supervisor employment terms also provide eligibility for The Hungry Pooch’s staff discount program.
Ready to Step Up?
If you’re looking for a position where you can lead a team, develop your skills, drive sales, help customers, and take ownership of a store’s success, we’d love to hear from you.
Apply today and join our pack!
We thank all applicants for their interest. Only those selected for an interview will be contacted.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required. Responsibilities may change based on business needs.
Pay: From $19.00 per hour
Benefits:
Work Location: In person
