Service Advisor
Company:
Welcome to B&T MacFarlane, a premier dealership of the Kubota brand, family-owned and operated since 1957. We are passionate about the customers we serve and support — from contractors to small business owners, estate owners, and hobby farmers in Ottawa and the surrounding market area. We are a team of 45+ who deliver on quality, efficiency, and teamwork, and we take pride in always going above and beyond the call of duty.
Position Overview:
As a Service Advisor, you are the communication link between our customers and the service team. You will ensure that each service interaction is handled efficiently, transparently, and with the high level of professionalism that defines B&T MacFarlane.
Key Responsibilities:
- Greet customers promptly and professionally, both in person and over the phone.
- Assess service needs and accurately document repair orders.
- Communicate with technicians to ensure accurate job completion and timelines.
- Keep customers informed about repair progress, estimates, and approvals.
- Coordinate scheduling of service appointments.
- Handle warranty claims and related documentation.
- Provide clear, courteous, and proactive follow-up communication.
- Support the service team in maintaining a safe and organized workspace.
Qualifications:
- Previous experience as a Service Advisor, heavy equipment preffered.
- Proficient with Infinity business system and comfortable using the Microsoft suite of products.
- Strong communication and organizational skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- A customer-first mindset and commitment to teamwork.
Why Join Us:
- Family-owned, stable business with a strong community reputation.
- Collaborative and respectful team culture.
- Competitive compensation and benefits.
How to Apply:
Please submit your résumé and a brief cover letter highlighting your relevant experience.
Note on Our Hiring Process:
At B&T MacFarlane, no AI is used in the hiring process — every application is personally reviewed by a member of our team. We encourage you to show how your background, approach to service, and values align with our culture, as this plays a key role in moving forward to the interview stage.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Dental care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
