About the Role:
We are a growing business located in Richmond, BC, looking for a highly organized, energetic, and proactive Operations Assistant to join our team. In this role, you will work closely with and directly support our Operations Manager. You will be the central hub of our daily office activities, ensuring smooth communication between our customers, our sales team, and our logistics.
This is a fantastic entry-level opportunity for a motivated individual who wants to gain comprehensive experience in business operations, QuickBooks billing, and logistics coordination in a supportive environment.
Key Responsibilities:
- Customer Service & Front Desk: Serve as the first point of contact by answering incoming office phone calls, replying to customer emails, and responding promptly to inquiries via the company Facebook page.
- Lead Routing: Gather and log initial inquiry information from online customers and smoothly transfer qualified leads to our Sales team for follow-up.
- Admin & QuickBooks Billing: Generate customer invoices and service quotations directly within QuickBooks; ensure high accuracy in data entry and billing details. Consolidate daily operational updates in internal company communication groups.
- Logistics & Scheduling Support: Assist the Operations Manager with regular inventory count updates (every 2-3 days). Actively assist in coordinating daily shipping schedules and following up on logistics/delivery statuses to ensure timely arrivals.
Qualifications & Skills:
- Language: Fluent in English (both verbal and written) is required. Professional proficiency in Mandarin or Cantonese is also required to effectively communicate with our local clientele.
- Software Skills: Experience or familiarity with QuickBooks (Online) is highly preferred. Proficient with MS Office (specifically Excel and Word).
- Multitasking: Proven ability to handle multiple tasks simultaneously (e.g., managing phone calls while responding to online chats) without losing attention to detail.
- Organization: Exceptionally detail-oriented, especially when entering billing data, creating quotations, and updating inventory sheets.
- Communication: Friendly, professional, and patient attitude when dealing with customers, truck drivers, and internal teams.
- Experience: Previous experience in reception, customer service, administration, or basic logistics/bookkeeping is a plus, but we are willing to train the right candidate with a strong work ethic.
Pay: From $20.00 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Language:
- Mandarin or Cantonese (required)
Work Location: In person
