Wireless Solutions Specialist
About Us: Since 1977, Allcan Distributors has been a leading provider of innovative two-way communications products and infrastructure across Canada. We are proudly located in Edmonton, Alberta, and to be a Canadian owned and operated company.
Our highly trained staff specialize in Two-Way Radio, Power Conversion, Tower Infrastructure, and SCADA Systems, among other topics. The Allcan team is dedicated to connecting our dealers with the products and services that are right for them -whether you are looking for a single connector or an engineered system design.
Why Join Allcan: At Allcan, you'll be part of a growing team that is helping shape the future of industrial and wireless communications across Canada. We believe in investing in our people, empowering innovation, and providing opportunities to work with leading technologies and manufacturers in the communications industry.
As a Wireless Solutions Specialist, you'll have the opportunity to:
- Work with emerging technologies including PTToC, rugged mobility, wireless infrastructure, and industrial communications systems.
- Collaborate directly with manufacturers, carriers, technology partners, and customers across Canada.
- Influence product evaluations, testing programs, and technology adoption strategies.
- Participate in hands-on product validation and solution development through our Fit-for-Use Test Lab.
- Expand your technical expertise through ongoing training, industry events, and professional development opportunities.
- Play a key role in supporting Allcan’s growth strategy and helping customers solve real-world communications challenges.
- Develop into a senior technical leadership role as Allcan continues to expand its wireless solutions portfolio.
If you're passionate about technology, enjoy solving complex problems, and want to make a meaningful impact in a growing organization, we'd love to hear from you.
Job Summary: Allcan is seeking a highly motivated and technically skilled Wireless Solutions Specialist to join our team in Edmonton, AB. This role is ideal for a communications technology professional who enjoys combining technical expertise with customer engagement, solution development, and innovation.
As a Wireless Solutions Specialist, you will serve as a subject matter expert supporting pre-sales and post-sales activities, managing demonstration equipment, leading our Push-to-Talk over Cellular (PTToC) Fit-for-Use Test Lab, and helping drive strategic growth initiatives. You will work closely with customers, manufacturers, carriers, and internal teams to deliver industry-leading wireless communication solutions.
Key Responsibilities:
- Develop and maintain expert-level knowledge of Allcan’s products, solutions, and related technologies.
- Support the sales team through technical presentations, solutions design, proposal development, bid reviews, and customer consultations.
- Participate in customer meetings, site visits, product demonstrations, and industry events.
- Build strong relationships with manufacturers, suppliers, and engineering teams.
- Deliver technical training sessions to employees, channel partners, and customers through webinars, workshops, and in-person events.
- Serve as the primary technical contact for customer technical representatives.
- Provide technical guidance for marketing materials, product documentation, and other technical content.
- Evaluate, test, and validate new products, technologies, and integrated solutions.
- Develop and maintain standardized testing procedures for devices, accessories, applications, and integrated solutions.
- Conduct compatibility, interoperability, and performance testing.
- Collaborate with Sales to position testing services as a value-added offering.
- Work with manufacturers, carriers, and technology partners to maintain a best-in-class testing facility.
- Support Allcan’s strategic growth initiatives within the Canadian PTToC market.
- Maintain and manage demonstration equipment inventory.
- Ensure demonstration assets remain current, operational, and readily available.
- Configure demonstration equipment to meet customer-specific requirements.
- Coordinate with Business Development Managers, customers, and partners to deliver successful demonstrations.
- Develop and maintain processes and documentation related to demonstration equipment management.
- Provide technical support related to product programming, configuration, troubleshooting, and operational inquiries.
- Manage the RMA process, including warranty claims, repairs, product returns, and manufacturer coordination.
- Perform basic in-house diagnostics and repairs when appropriate.
- Build strong relationships with manufacturers and repair partners to improve turnaround times and customer satisfaction.
- Act as the primary escalation point for technical support issues.
What you Bring
Experience and Qualifications:
- Practical experience deploying, supporting, and troubleshooting communications technologies, including RF two-way radio systems and/or IT networking environments.
- Experience with cellular device deployment, configuration, testing, and lifecycle management.
- Proven experience supporting complex technical projects involving multiple stakeholders.
- Post-secondary education in Telecommunications, Electronics, Information Technology, Networking, or a related field is considered an asset.
- Experience with field installation, commissioning, and troubleshooting is considered an asset.
- Experience with Telecommunication (considered an asset).
Skills and Attributes:
- Strong understanding of networking concepts, including IP addressing, subnetting, routing, switching, and network security.
- Experience programming, configuring, deploying, and supporting two-way radio systems and subscriber equipment.
- Familiarity with RF planning and testing tools such as iBwave, Pathloss, RF test equipment, Mobile Device Management platforms, and related technologies.
- Proficiency with Microsoft 365 applications.
- Excellent verbal and written communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Exceptional attention to detail and commitment to customer service.
- Ability to quickly learn and adapt to emerging technologies.
- Self-motivated with the ability to work independently and collaboratively.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Valid drivers license and passport.
Compensation:
This role offers a base salary of $85,000.00 – $125,000.00 Annually.
Additional benefits include:
- Comprehensive extended health benefits.
- RRSP matching program.
- Paid vacation.
- Monday to Friday schedule 8:00 a.m. to 4:30 p.m.
- Ongoing training, professional development, and technical support.
Interested in joining a team that’s building the future of industrial communications?
Submit your resume and a cover letter highlighting your relevant experience and what makes you an ideal fit for this opportunity at Allcan Distributors.
Please submit your resume and cover letter to [email protected]
Pay: $85,000.00-$125,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Edmonton, AB T5L 3C1: reliably commute or plan to relocate before starting work (required)
Work Location: In person
