Overview
We are seeking an Implementation Consultant to lead customer onboarding and implementation projects for our B2B SaaS platform. This role serves as the bridge between customers, internal teams, and the product, ensuring successful deployment, adoption, and long-term customer success.
The ideal candidate combines project management, business process analysis, client-facing communication, and technical problem-solving skills. You will work directly with customers on requirements gathering and analysis , configure solutions, manage implementation timelines, and drive successful go-lives.
Key Responsibilities:
- Conduct discovery sessions to understand customer business processes, goals, and requirements
- Create Statements of Work (SOW) and participate in the Request for Proposal (RFP) process
- Configure and customize the platform within established product capabilities
- Manage data migration, integrations, testing, and deployment activities
- Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the Clearspider team to ensure fast, effective resolutions
- Deliver Key User training and provide guidance in terms of system usage best practices
- Monitor project progress and communicate status updates to stakeholders.
- Support customers beyond implementation, ensuring they achieve measurable business value from the solution
Required Skills and Qualifications:
- BS, Computer Science or equivalent
- 2+ years of experience in SaaS implementation, consulting, solutions consulting, customer success, or a related role
- Strong business process analysis and requirements gathering skills
- Demonstrated ability to meet deadlines and manage multiple projects
- Experience in working with APIs, integrations, SSO, data imports, and workflow automation.
- SQL, data mapping, or technical troubleshooting
- Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms
- Strong analytical and problem solving skills
- Exceptional communication and coordination skills
- Ability to work independently in a fast-paced environment and as a strong team player
Inventory/distribution/logistics industry experience is a plus.
Compensation & Benefits
- Generous compensation with 3 weeks paid vacation days to start, as well as health and dental benefits
- Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) available for you to participate in (Clear Spider adds to your RRSP contributions)
- A fun, growth-oriented team environment and frequent office social events
About Clear Spider
Clear Spider is the market leader in enterprise cloud-based inventory management solutions.
Over 100,000 companies around the world use Clear Spider. Our clients include Fortune 500 companies, as well as small to medium sized businesses. Our solutions include inventory management, warehouse management, and order management. Clear Spider is available through the cloud on desktops, tablets, and smart phones.
Job Type: Full-time
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Paid time off
- RRSP match
- Vision care
