IT Support Specialist – Information Technology Services
Job Overview
Tech Masters is searching for a customer service driven professional with experience in working in a small business delivering information technology (IT) solutions to a wide variety of clients. This is a hands-on role where the successful applicant will be primarily focused on providing timely, top notch customer service.
If you are looking for an opportunity to advance your skills and grow with the Company, this is the ideal role for you.
Responsibilities
- Customer Service: Provide first line of technical support for all customers on IT issues
- Troubleshooting: Diagnose and resolve technical problems with computers, software, networks, and other IT equipment
- Hardware and Software Support: Install, configure, and maintain hardware and software, including operating systems, applications, and peripherals
- Office 365 implementations and Support: Deploy and Support office 365 environments for customers.
- Server Setup, Implementation and Maintenance: Set up servers for customer applications, implement server projects and perform regular maintenance & troubleshooting.
- Backups: Create backup solutions for customer data security to ensure business continuity.
- Cybersecurity: Perform system evaluations, and provide recommendations for Cybersecurity projects, implement solutions and provide ongoing support.
- User Support: Provide technical assistance to users, answering questions, and resolving issues via phone, email, or in person
- Documentation: Document IT issues, solutions, and procedures for future reference
- Network Management: Assist with network administration, including troubleshooting connectivity issues and ensuring network security
- System Maintenance: Perform routine maintenance tasks on IT systems and equipment, such as software updates, hardware upgrades, and data backups
- Training: Train users on new software and hardware and provide ongoing technical support
- Problem Resolution: Identify, analyze, and resolve technical problems in a timely and efficient manner
- Provide reporting: Provide regular reporting to clients, ownership and other stakeholders as required
Reporting
- Report directly to the General Manager
Requirements and skills
- Technical Skills: Strong knowledge of computer hardware, software, and networking concepts
- Specific Technical Skills: Office 365, Azure, VMware, Autotask/RMM, Quest Rapid Recovery, firewall setup, networking, cybersecurity (Widows Defender & Bit Defender and others) Windows server environments
- Problem-Solving Skills: Ability to diagnose and resolve technical problems quickly and accurately
- Communication Skills: Ability to communicate technical information clearly and concisely to both technical and non-technical users
- Customer Service Skills: Ability to provide excellent customer service and build rapport with users
- Analytical Skills: Ability to analyze technical problems and identify root causes
- Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively
- Skills & Training: Diploma/Degree in Computer Science/Information Technology or similar educational background is an asset.
Compensation
- Competitive compensation based on experience & credentials
Benefits
- Competitive benefits package with medical, dental, life, prescription coverage available
- Paid vacation time
Location
- Office location in the greater Edmonton, Alberta area
Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Work Location: In person
