Job Title: Customer Service Representative & Administrative Support
Location: Calgary, AB
Schedule: Full-Time
Our client is seeking a highly organized and customer-focused Customer Service Representative & Administrative Support professional to support customer service operations and assist the production team. The ideal candidate is detail-oriented, adaptable, and committed to delivering exceptional service in a fast-paced environment.
What's the Job?
- Prepare and maintain production-related documents, reports, and spreadsheets.
- Support the production team with order tracking, scheduling, and status updates.
- Process customer orders and change orders, including entering sales orders, payer information, and required data into SAP.
- Handle incoming phone orders promptly, professionally, and courteously.
- Perform dispatch duties and coordinate shipments as required.
- Provide marketing support by assisting with samples, catalogs, and customer information requests.
- Maintain marketing inventory and ensure materials are readily available.
- Collaborate with external sales teams to coordinate customer requests and deliver outstanding customer service.
- Participate in semi-annual inventory counts.
- Follow all workplace health and safety policies and report hazardous conditions.
- Perform additional duties and responsibilities as assigned.
What's Needed?
- High school diploma or equivalent.
- Minimum of 2 years of customer service experience preferred.
- Experience within the concrete block, pavers, construction materials, or related industry is considered an asset.
- Marketing experience or skills are an asset.
- Strong computer proficiency with Microsoft Excel, Word, and Outlook.
- Experience with SAP is considered an asset.
- Excellent organizational and time-management skills with the ability to manage multiple priorities.
- Strong communication, teamwork, problem-solving, and interpersonal skills.
- Demonstrated commitment to providing high-quality customer service.
- Ability to work on-site in Balzac, AB. Please note that public transit is not available to this location.
- Reliable attendance and a strong commitment to workplace safety.
What This Role Offers
- Permanent full-time employment opportunity.
- Collaborative and supportive team environment.
- Opportunity to work closely with customer service, production, dispatch, and sales teams.
- Exposure to ERP systems and business operations within a dynamic manufacturing environment.
- A workplace culture built on integrity, safety, respect, customer focus, quality, innovation, and success.
- Opportunities to develop your skills and grow within the organization.
If this is a role that interests you, click apply now. We look forward to speaking with you!
Work Location: In person
