Are you an individual who enjoys working in a fast-paced environment, working in a positive but challenging environment where your efforts make a difference in the lives of others? We are looking for an individual committed to providing quality customer service to both internal and external clients. Do you have strong problem solving and communication skills, an eye for meticulous detail and an ability to juggle multiple tasks at any given time? If so, then FSOS has a position you will be interested in!
The Registrations and Adjustment Unit is currently looking to fill the following position with an individual who is willing and able to support the Program's mission of helping families registered with the Program meet their court ordered support obligations. This position will support the Maintenance Enforcement Program (MEP).
The Registrations & Adjustment Officer is responsible for providing specialized financial account adjustment services, including interpreting Alberta and out‑of‑province court orders, analyzing financial statements, and reconciling complex child‑support accounts in accordance with legislation and standardized procedures. The role performs detailed recalculations, prepares Excel breakdowns, conducts account reviews for senior officials, and uses government databases to validate balances. It also manages ongoing adjustments such as incentive credits, cost‑of‑living changes, income variations, interest calculations, offsets, and currency conversions for interjurisdictional enforcement. Additional responsibilities include reviewing financial and legal documents, monitoring files using various systems, determining the impact of new information, recommending corrective actions, and maintaining accurate documentation while upholding fairness and confidentiality.
The role also delivers comprehensive client services to internal and external stakeholders, resolving financial concerns, explaining adjustments, and ensuring compliance with court orders through clear communication. It requires accurate data entry in MIMS, registration of files and affidavits, and recommending next steps for enforcement units. The position processes registrations, affidavits of arrears, currency conversions, and out‑of‑province court orders, while meeting production targets and preparing statistical reports. It serves as a first point of contact for clients and partners, performs account reconciliations, and verifies child‑status eligibility. Additional duties include supporting staff training, system testing, processing out‑of‑system payments, Section 7 expenses, EII updates, and managing bankruptcy files—tasks that range from routine to highly complex and carry significant financial and legal impact.
