Company Overview
Anderson Therapy Services Inc (ATS) has been providing client-centred and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at work, at home, in remote areas, and through our secure online videoconferencing platform.
We focus on highlighting strengths to empower the individual to achieve their full potential in school and the community. Currently, we offer services to Dundas and the surrounding areas, as well as numerous northern Ontario Indigenous communities and Nunavut. At ATS, collaboration, compassion, integrity, and innovation guide everything we do.
Our proven approach is far from one-size fits all. Hence, we foster a collaborative cross-disciplinary work environment with job flexibility and opportunities for career development to ensure our team is supported. ATS is also dedicated to its team's life-long learning and provides many opportunities for professional development throughout the year to reflect this commitment.
Role Description
ATS is seeking a full-time Administrative Assistant (in office) as the demand for our services continues to grow. In this role, you will support our multidisciplinary team by owning day-to-day coordination of the front office, client scheduling, intake support and providing exceptional customer service to clients, staff, and stakeholders.
If you are highly organized, calm under pressure, tech-savvy, detail-oriented, and passionate about supporting children and families, we encourage you to apply. For additional information about ATS please visit our company website: https://andersontherapy.ca/
Qualifications
Required:
- Diploma or degree in Office Administration (Health preferred), Social Services, Psychology, or a related field.
- Minimum 3 years of experience in a client-facing or clinical/healthcare administrative role.
- Experience supporting a multidisciplinary team in healthcare, therapy, or community services.
- Strong organizational, multitasking, and time management skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation and professionalism
- Knowledge of privacy legislation (PHIPA/PIPEDA) and confidentiality practices.
Assets:
- Start as soon as possible.
- Familiarity with EMR systems (Jane, Connecteam, etc.).
- Knowledge of Indigenous Communities and ability to support culturally responsive care. Self-education is encouraged and ATS provides training opportunities.
- Possess the flexibility and time management skills necessary to prioritize an ever-changing caseload.
- Flexibility, problem solving skills, creativity, and organizational/time management skills.
- Strong computer skills and familiarity with video conference software (e.g., Zoom), Canva and the Microsoft Office ecosystem (e.g., TEAMS, SharePoint, Outlook, Word, Excel, PowerPoint).
Key Responsibilities
Administrative Support
- Provide day-to-day administrative support to leadership and team members.
- Prepare, edit, format, and distribute correspondence, reports, presentations, and other documents.
- Maintain organized electronic and physical filing systems in compliance with PHIPA/PIPEDA.
- Maintain and update internal trackers, dashboards, and administrative systems to support clinic operations.
- Track office supplies and support day-to-day reception and front office operations.
- Liaise with the finance team, funders, and families regarding invoicing, authorizations, and required documentation.
- Support general office administration tasks.
Intake, Scheduling & Care Coordination
- Support client intake processes, including initial inquiries, service matching, consent documentation, and onboarding.
- Support clinic flow and room bookings to ensure efficient and uninterrupted service delivery.
- Proactively adjust schedules in response to cancellations, changes, or urgent needs.
- Support service tracking for contract- or funder-supported programs
Communication & Customer Service
- Serve as a primary point of contact for incoming calls, emails, and visitors.
- Respond to inquiries professionally and direct requests appropriately.
- Support internal and external communications while maintaining confidentiality.
- Support client feedback initiatives and identify opportunities to enhance the overall client experience.
Operational Excellence & Continuous Improvement
- Optimize front-office workflows to support efficiency, consistency, and professionalism.
- Identify and implement process improvement opportunities that enhance team effectiveness and client experience.
- Maintain a safe, organized, and welcoming clinic environment reflective of ATS’s standard of care.
Working Conditions
- Primarily office-based work involving prolonged periods of sitting, computer use, and telephone communication.
- Frequent walking within the clinic to support front office operations, client flow, and room coordination.
- Office hours are 8:15 am to 7:15 pm. Shifts are scheduled in advance, with total weekly work hours staying consistent at 35 hrs.
- Occasional lifting and carrying of office supplies, equipment, or files.
- Ability to balance multiple priorities.
- Visual and auditory acuity required for computer-based work, scheduling systems, and client communication.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate.
Anderson Therapy Services is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.
Anderson Therapy Services is committed to developing inclusive, barrier-free selection processes and work environments. If you are contacted regarding this opportunity, please let us know if you require any accommodation measures to ensure a fair and equitable assessment.
ATS acknowledges that the land at 6 Hatt St. was first inhabited by the Haudenosonee, Attiwonderonk (Neutral) and Anishnabewaki peoples. We honour the sacred land we are on, and its caretakers who provided stewardship over this land for generations. We acknowledge these enduring and resilient people, their elders past and present, as well as generations to come.
Pay: $21.60-$27.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Are you located within reasonable commute of 6 Hatt Street, Dundas?
- How many years of administrative experience do you have?
Work Location: In person
