Location: Burnaby, BC
Job Type: Full-Time
Compensation: Competitive hourly wage commensurate with experience and qualifications. Eligible to participate in the company's sales commission program.
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Join a Team That Makes a Difference
Since 1966, Regency Medical Supplies has been a trusted provider of medical equipment and healthcare solutions throughout the Lower Mainland. We help individuals maintain their independence by providing expert advice, quality mobility and rehabilitation equipment, and exceptional customer service. Serving individuals, healthcare professionals, and organizations, our team is committed to improving quality of life through knowledgeable support and reliable solutions.
We are seeking an experienced Retail Floor Supervisor with a strong background in medical supplies, rehabilitation products, or home healthcare. This is an opportunity to lead a knowledgeable retail team, mentor and develop staff, and help deliver an exceptional customer experience in a growing organization.
If you are a hands-on leader who enjoys coaching others, building strong customer relationships, and creating a positive, high-performing workplace, we'd love to hear from you.
Position Overview
The Retail Floor Supervisor is responsible for the day-to-day leadership of the retail showroom, ensuring operational excellence, exceptional customer service, and a collaborative team environment. This role combines leadership, coaching, sales, merchandising, and operational responsibilities while working closely with management to achieve company objectives.
Key Responsibilities
As the Retail Floor Supervisor, you will:
- Lead by example and deliver exceptional customer service.
- Supervise the daily operations of the retail showroom.
- Coach, mentor, and support retail staff to achieve individual and team success.
- Assist with hiring, onboarding, training, and performance development.
- Foster a culture of accountability, professionalism, and continuous improvement.
- Ensure the showroom is clean, organized, well-merchandised, and fully stocked.
- Support customers by assessing their needs and recommending appropriate mobility, rehabilitation, accessibility, and home healthcare solutions.
- Conduct product demonstrations and assist with equipment fittings and product selection.
- Handle escalated customer concerns professionally and effectively.
- Coordinate with the warehouse, purchasing, service department, and management team to ensure seamless operations.
- Monitor inventory presentation and assist with stock replenishment.
- Ensure company policies, procedures, and safety standards are consistently followed.
- Assist management with scheduling, workflow coordination, and achieving departmental goals.
Qualifications
Required
- Minimum three years of retail experience.
- Minimum one year of supervisory, team lead, assistant manager, or similar leadership experience.
- Experience in medical supplies, mobility equipment, rehabilitation products, home healthcare, or a related healthcare industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Professional, dependable, customer-focused, and accountable.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
Preferred
- Experience working with wheelchairs, walkers, scooters, lift chairs, bathroom safety products, compression therapy, seating and positioning, or other rehabilitation equipment.
- Experience working with occupational therapists, physiotherapists, case managers, long-term care facilities, or other healthcare professionals.
- Experience with inventory management and point-of-sale systems.
- Experience coaching, mentoring, and developing retail teams.
We're Looking for Someone Who
- Is passionate about helping people improve their quality of life.
- Leads by example and earns the respect of their team.
- Takes initiative and naturally assumes ownership of responsibilities.
- Communicates clearly and professionally with customers and colleagues.
- Builds a positive, collaborative, and accountable team culture.
- Enjoys coaching and developing others.
- Maintains high standards for customer service and operational excellence.
- Thrives in a dynamic retail environment and adapts well to change.
- Is committed to continuous learning and professional growth.
What We Offer
- Competitive hourly compensation commensurate with experience and qualifications.
- Eligibility to participate in the company's sales commission program.
- Opportunities for leadership development and career advancement.
- Comprehensive product training and ongoing professional development.
- A supportive and collaborative team environment.
- Meaningful work that positively impacts the lives of our customers every day.
- The opportunity to join one of British Columbia's most established and trusted medical supply providers.
If you're an experienced retail leader with a passion for customer service, team development, and the medical supply and rehabilitation industry, we'd love to hear from you.
To apply, please submit your resume and a brief cover letter outlining your leadership experience, your background in medical supplies or rehabilitation, and why you're interested in joining Regency Medical Supplies.
Pay: $24.00-$27.00 per hour
Experience:
- Retail sales: 3 years (required)
- Customer service: 3 years (required)
- Medical sales: 2 years (required)
Work Location: In person
