Position: Administrative Coordinator - Motor Vehicle Accident Industry
About Q Medical:
Q Medical provides independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness.
Our approach is to build empathy and treat our clients like members of our own family on their path to recovery. We believe employee satisfaction is the key to success at Q Medical, which ultimately leads to the satisfaction of our clients. We take great pride in the hope and happiness we bring to our clients' homes and communities, and we are looking for highly motivated candidates who will be able to reciprocate our values to our clients.
Position Summary:
The Administrative Coordinator is an entry level position that offers comprehensive training across multiple operational departments, including Document Coordination, Scheduling Coordination, and Case Coordination. The successful candidate will develop a broad understanding of our operations reporting to the Director of Operations.
Responsibilities
- Coordinate client files and administrative documentation
- Schedule assessments and coordinate appointments
- Prepare medical files and assessment documentation
- Monitor referrals, reports, timelines, and outstanding tasks
- Communicate with clients, assessors, adjusters, legal representatives, and healthcare providers
- Maintain accurate records using internal software and databases
- Follow up with internal and external stakeholders to ensure timely completion of tasks
- Assist with document preparation, tracking, and distribution
- Deliver exceptional customer service
- Provide other cross-departmental administrative support as required
Education:
- College diploma or university degree in Health Sciences, Medical Administration, Psychology, Social Sciences, Business Administration, or a related field
Experience:
- Previous administrative or customer service experience
- Experience working in medical/legal industry is an asset
- Knowledge working with personal health information
- Technology skills - Google docs, teams, outlook
- Familiarity and use of Wisedocs is an asset
Knowledge and Skills:
- Excellent customer service skills
- Demonstrated communication skills, both verbal and written
- Demonstrated ability to work independently and as part of a team
- Ability to communicate clearly and effectively with all stakeholders
- Extensive experience using Microsoft Office and Outlook
- Multi-tasking, time management and problem-solving skills
- Ability to maintain confidentiality
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
