Furniture Bank Administrator
Housing First - Furniture Bank
Non-Union Title: Program Assistant
Program: Housing First – Furniture Bank
Reports to: Housing First Supervisor
Work Hours: Monday – Friday 9:00 am – 4:30 pm with the potential to work evenings or weekends as needed
Role Type: Full-time / 35 hours per week / Non-Union
New position
Wage Range: $23.28 - $26.16
Contract End Date: March 31, 2027
About Gateway Residential and Support Services
Mission
Through a person centred approach, we empower individuals to live lives of their choosing. To be independent in their way and housed safely and affordably.
Vision
We envision a future free from barriers, where all people are valued, connected and empowered to reach their full potential.
Values
Respect – We treat everyone with dignity and kindness, recognizing the inherent worth of people0
Inclusion – We honour diversity and actively work to ensure everyone feels seen, heard and valued
Compassion – We meet each person with empathy, understanding that everyone’s journey is unique
Empowerment – We support people to make informed choices, take charge of their own growth and
persevere in the face of life’s challenges
Job Summary
The Furniture Bank Administrator will be responsible for supporting the operations of Gateway Furniture Bank. This role includes a variety of administrative, customer service, and physical tasks, ensuring the smooth operation of furniture requests, donations, and deliveries. The administrator will work closely with the Housing First Supervisor to maintain accurate records, manage inventory, and ensure efficient scheduling of delivery and pickup of furniture.
Responsibilities
Intake/Warehouse
- Process, record and complete furniture requests
- Manage furniture donations and coordinate monthly delivery runs
- Overseeing donation pick-ups
- Keep the warehouse organized, clean and ensure clear and safe pathways
- Assist with moving, lifting furniture in the warehouse, into and out of the delivery vehicles when necessary
- Coordinating rentals for U-Haul vehicles
- Drive company van for furniture donation pickups and deliveries when required
Customer Service
- Answer phone inquiries, emails, in a timely manner
- Be helpful and share information on other resources in the community
- Marketing overstock of furniture items to the community when necessary
- Provide excellent customer service while coordinating with donors and recipients
Administration
- Support Furniture Bank operations, including donation coordination, inventory support, and program administration as required
- Maintain the Furniture Tracker Systems and spreadsheets
- Keep inventory up to date and ensure accurate data entry for all furniture transactions and distribution
- Coordinate rentals of U-Haul vehicles
- Issue donation receipts when required
Volunteer Coordination
- Assist with community outreach, promotional activities, and volunteer recruitment campaigns, including social media and community engagement efforts
- Recruit, screen, and coordinate volunteers from the community, schools, post-secondary institutions, and partner organizations
- Conduct volunteer orientations and provide ongoing training to ensure volunteers understand organizational policies, procedures, and safety expectations
- Provide day-to-day supervision, guidance, and support to volunteers within the Furniture Bank program
- Schedule volunteers and coordinate volunteer assignments to meet operational needs
- Work closely with the Human Resources department to support volunteer onboarding requirements, documentation compliance, and record management
- Assist with health and safety orientation, incident reporting, and adherence to workplace procedures
- Respond to volunteer inquiries and address concerns in a professional and timely manner
Requirements
- High school diploma
- Assess to a reliable vehicle, travel is required
- Valid G driver’s license (D license would be an asset)
- Required to have $2 million liability insurance
- Must be at least 21 years of age to drive the company vehicle
- Availability to workdays, evening and weekends
- Ability to handle multiple tasks at once
- Ability to work under minimal supervision when required
- Excellent communication skills (written and verbal – emails and phone calls)
- Ability to lift heavy items (up to 50-80 lbs.)
- Good organizational, problem solving, time management and prioritizing skills
- Proficient with Microsoft Suite (Outlook, Office/Word/Excel, PowerPoint, Teams, SharePoint)
- Strong morals and ethics, along with a commitment to staff and client privacy
- Physically able to perform all assigned tasks
- Bi-lingual in both French and English is an asset
Police Clearance and Vulnerable Sector Check Requirements
To ensure the safety of the individuals we serve, all successful candidates for this position will be required to provide a Police Clearance and Vulnerable Sector Check from their local police service. A clear Vulnerable Sector Check is a condition of employment. Any prior convictions or offenses (outside the scope of the Vulnerable Sector Check) will be assessed in accordance with applicable privacy and human rights legislation. A criminal record may be considered in the hiring decision, in accordance with the Ontario Human Rights Code. Applicants will have the opportunity to discuss any relevant information once the check is requested.
Work Conditions
- Manual dexterity is required to use desktop computers and peripherals
- Physical activities include walking, lifting, standing, and sitting
- Must be physically able to lift, move up to 80 lbs.
Additional Information
AI Use Disclosure (Ontario Employment Standards Act – ESA)
In accordance with Ontario’s Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process. All applications are reviewed by our hiring team.
Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview will be contacted.
Pay: $23.28-$26.16 per hour
Benefits:
- Casual dress
- Extended health care
- Mileage reimbursement
- On-site parking
- Wellness program
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- A valid G drivers’ license with a reliable vehicle and permission to carry rider attached with 2-million-dollar liability
- Availability to workdays, evening and weekends
- Email Address
- Phone Number
Education:
- Secondary School (required)
Licence/Certification:
- G Driver's license not G1 or G2 (preferred)
Work Location: In person
