Bishop’s Cellar has been providing world class wines to Nova Scotians since 2003. As a Customer Service Operations Associate you will provide exceptional service to customers, handle inquiries, process orders, and resolve issues efficiently and professionally.
This is a contract position, ending December 31st, 2026.
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Here's a Few Reasons Why We Love Where We Work
- Competitive Salary
- Extended Health & Dental Benefits
- GRRSP Plan with 4% Company Matching
- Monthly Bus Pass Allowance
- Employee Health & Wellness Incentive - $300.00 Annual Reimbursement
- Professional Development Opportunities & Education Reimbursement
- Employee Discount
- Service Awards & Social Staff Events
- Charitable Donation Matching Program - $1,000.00 Annually + 1 Day off to Volunteer
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What Your Day Will Look Like
As a Customer Service Operations Associate, you will have regular contact with customers and handle end-to-end order processing including handling order modifications and preparing orders for shipment.
Hours: Scheduled for four 10-hour shifts per week, Monday - Saturday.
Work Location: Bishop's Cellar Warehouse - 3607 Strawberry Hill Street, Halifax, NS.
This is a contract position, ending December 31st, 2026.
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What You'll Be Responsible For
Customer Service
- Respond promptly to customer inquiries via phone, email, or in-person, delivering accurate and helpful information.
- Address customer concerns, questions, and complaints in a professional and empathetic manner.
- Provide product recommendations and guidance to enhance the customer experience.
- Identify and troubleshoot customer issues. Follow up with customers to ensure issues are resolved to their satisfaction.
Order Processing & Fulfillment
- Accurately process customer orders, ensuring timely and efficient fulfillment.
- Handle order modifications, returns, and exchanges with precision and clarity.
- Double check customer orders, create shipping labels, prepare orders for shipment, and move orders from packing to staging.
- Collaborate with the warehouse team to ensure accurate inventory levels and smooth delivery coordination.
Administration
- Document and track customer interactions to maintain detailed service record.
- Gather and document customer feedback to identify trends and areas for improvement.
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What Will Help You Succeed
You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Bishop's Cellar, we would love to hear from you.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding customer service.
- Previous experience in a customer-facing role is considered an asset.
- Desire to build customer relationships.
- Ability to multitask, adapt, and thrive in challenging/changing situations.
- Effective written and oral communication skills.
- Proficiency in using customer service software, order management systems, and basic office tools
- Positive attitude, punctuality, and solid work ethic.
- Able to lift and carry boxes of merchandise weighing up to 40 lbs.
- Thirst for knowledge and a passion for wine + food
- Previous wine, beer, and spirits education is considered an asset.
Must be 19 years or older. Position requires Criminal Records Check Completion.
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People are at the Heart of Everything We Do
Bishop's Cellar is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.
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