Express Employment Professionals is partnering with a leading medical equipment supplier in Cape Breton, NS, to hire a Customer Service and Office Administrator. This role is ideal for someone who enjoys building relationships, staying organized, and ensuring customers receive excellent service.
Responsibilities:
- Greet and assist customers in person and over the phone, providing product and service information
- Schedule service calls for technicians and coordinate appointments for walk-in and phone-in clients
- Prepare invoices, process payments, and maintain accurate customer records
- Support daily office operations, including correspondence, filing, and data entry
- Coordinate with the warehouse team to ensure accurate order fulfillment and product availability
- Monitor and maintain office supplies to support smooth workplace operations
- Assist with employee scheduling and provide general administrative support to management
- Maintain strong attention to detail while managing multiple priorities in a fast-paced environment
Requirements:
- Previous customer service experience is required
- Strong computer skills with the ability to learn new systems quickly
- Excellent organizational and multitasking abilities with sharp attention to detail
- Ability to effectively schedule and coordinate service calls
- Strong verbal and written communication skills
- Professional, patient, and able to remain calm under pressure
- Comfortable working in a small office environment where flexibility and initiative are key
- Leadership or office management experience is considered an asset
What Our Client Offers:
- Monday to Friday schedule from 8:30 am – 5 pm (no weekends!)
- Competitive pay range of $20–$22 per hour, based on experience
- Comprehensive health and dental benefits package
- RRSP contribution matching program
- Paid vacation time
Don’t meet every single requirement? Studies have shown that women, persons from visible minorities, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Express, we are dedicated to building diverse, inclusive, and authentic workplaces, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Express Employment Professionals is an equal-opportunity employer.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Sydney, NS: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Administrative: 2 years (required)
- Leadership: 2 years (preferred)
Work Location: In person
