About Us:
At EconoLease, we do things differently. We’re on a mission to disrupt and transform the nearly $100 billion asset-based lending industry. For 40 years, we’ve led the way in equipment financing, helping hospitality businesses access the tools they need to succeed and achieve their dreams through innovative equipment financing solutions.
Our flagship product, Rent-Try-Buy, is the first of its kind in Canada providing foodservice operators freedom and flexibility to try, change, or upgrade equipment before committing to ownership. Combined with our cutting-edge digital platforms, we make financing simple, fast, and accessible.
As a Certified B Corporation, we balance profit with purpose and are proud to be ranked among the Top Inspiring Workplaces globally. We work with thousands of restaurant owners each year across the U.S., Canada, Australia, and New Zealand fueling their growth while driving success for our valued equipment dealer partners. We’ve invested over $2bn in hospitality businesses worldwide - and we’re just getting started.
Join us and be part of an organization that values impact, inclusivity and growth.
About the Opportunity:
The purpose of this role is to manage a portfolio of entities in arrears that have been referred to the EconoLease Collections Department. You’ll be pivotal in liaising with our customers and Collections Partners to ensure the best possible outcome for both EconoLease and the customers. This role will include direct liaison with customers, collection partners, other EconoLease departments to ensure the best possible outcome for all parties.
In this role, the key responsibilities include:
- Achieve economically desired outcomes on customers within individual arrears portfolio analyzing each case meticulously. This includes working files not necessarily in your individual portfolio at times, as determined by the Collections Manager.
- Keep management informed and up to date, flagging any potential risks likely to have a significant financial impact on the arrears portfolio/business.
- Display consistent business acumen and be confident in asset resolution / difficult conversations with customers. The objective being to quickly resolve matters as and when they fall due.
- Other duties, as required, that lead to the effective and efficient running of the overall Collections function. These duties include, but not limited to, assisting in the development and implementation across the team of new and revised processes, procedures, and systems.
- Meet individual and team key performance indicators.
What You’ll Need to Succeed:
- Experience in a collections role or experience in a customer facing role with transferable skills (minimum of 2 years of experience is preferred).
- An effective communicator that has the ability to relate to customers and other stakeholders, both internal and external.
- High level of analytical skills.
- Decisive - Ability to make decisions quickly.
- A good working knowledge of the EconoLease product suite and the systems and processes of the Silver Chef Group would be well regarded.
The Perks:
- Competitive salary + discretionary bonus
- Flexible work options to support work-life balance
- Four weeks’ vacation plus sick leave
- Comprehensive benefits package
- Inclusive, award-winning culture where you can bring your authentic self to work
- Two paid volunteering days annually to give back to the community
- Career development opportunities in a high-growth global organization
- Social events and team gatherings to stay connected
Our Commitment to Diversity:
EconoLease provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, color, religion, disability, sexual orientation and beliefs because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.
Don’t miss out on this fantastic opportunity - apply now!
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Paid time off
- Wellness program
- Work from home
Ability to commute/relocate:
- Vancouver, BC V6B 2W7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally authorized to work in Canada?
- Are you aligned with the salary range posted?
Experience:
- Debt Collection: 2 years (preferred)
Work Location: Hybrid remote in Vancouver, BC V6B 2W7
