As part of our energetic and talented Customer Care team, this position is responsible for supporting the development and execution of workplace fundraising campaigns for a portfolio of accounts by acting as a key resource and support to Employee Campaign Chairs (ECCs) and other campaign volunteers. This involves coordinating and completing campaign activities and building positive and productive relationships with campaign stakeholders. This position reports to the Portfolio Lead, Workplace Fundraising.
This is a temporary full-time Monday – Friday position (36.25 hours/week) from August 10 - December 18, 2026.
The Day to Day:
Account Campaign Support
- Completes Sponsored Campaign Representative (SCR) training to become familiar with United Way (UW) programs and services, to learn about effective campaign strategies and how to convey UW messages to external stakeholders and donors, to develop a personalized speech to present at campaign events, and to learn additional Account Management processes.
- Conducts preliminary research on Accounts including reviewing account history, analyzing fundraising trends, identifying potential opportunities and challenges, and developing strategies to overcome challenges.
- Collaborates with ECCs, campaign committees, and volunteers to plan, schedule, and execute successful workplace campaigns and special events including working with the ECC to identify short and long-term fundraising goals, provide recommendations on fundraising best practices, and support fundraising strategy development.
- Provides campaign support to ECCs by coordinating with ECCs to initialize online and paper pledge drives, ordering and coordinating the delivery of campaign materials, scheduling community impact speakers, attending and speaking at special events, submitting requests for inspiration and retention calls, submitting requests for social media coverage of special events, and assisting with the completion of licensing applications for raffles and prize draws.
- Acts as a first point of contact for ECCs, donors, volunteers, and other stakeholders including providing information and responding to and/or redirecting inquiries as required.
- Monitors the status of active campaigns and provides support and recommendations to achieve campaign objectives.
- Completes post-campaign activities including coordinating with ECCs to pick up all campaign contributions (pledge forms, cash, cheques) and submitting all funds to finance, ensuring that campaign totals are accurate, completing constituent evaluation reports, submitting award nominations, and preparing and delivering certificates of appreciation and thank you cards to ECCs and campaign committees.
- Performs accurate and timely data entry tasks to update and maintain databases.
- Supports team members with campaign tasks as needed, ensuring seamless execution and achievement of goals.
About you:
You have an interest in making a difference in our community are eager to apply your customer service and relationship building skills to this role in supporting our workplace campaigns. You are highly organized and adaptable administrative professional with experience in correspondence management, meeting coordination, record keeping, and stakeholder engagement. Proficient in Microsoft Office Suite, including SharePoint and Microsoft Teams, with strong communication, relationship-building, and problem-solving skills. Demonstrated ability to prioritize tasks, manage multiple responsibilities, and deliver results in dynamic environments. Knowledge of account management, fundraising, event planning, CRM systems, and database management is considered an asset.
You have a can-do attitude, are outcomes driven, and approach situations with a customer focus. Thinking creatively, staying organized, and building relationships is how you thrive. You enjoy problem solving, coordinating events, and presenting to groups.
You have a high school diploma, and a minimum of two (2) to three (3) years of related experience. A combination of education and experience will be considered. A valid driver’s license and vehicle are required as travel may be involved within Edmonton and surrounding area.
You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.
You see yourself in our Values.
We value and operate with a commitment to:
Creating solutions.
Continuous learning.
Being courageous in our work.
Capturing our customers’ hearts and minds.
Being insights driven and utilizing real data.
Applying a lens of equity and inclusion to all that we do.
Why work with us?
We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.
United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.
At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.
As part of our Total Rewards Program, this position is also eligible for:
- Flexible hours (Hybrid work environment)
- Birthday off
- Professional Coaching
- LinkedIn Learning
- 4% vacation
- The hourly rate for this role is $22.80
United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca
United Way of the Alberta Capital Region has once again been recognized as one of the 2025 Best Workplaces™ in Government and Social Services.
