Operations Manager - Ontario Waste
About Ontario Waste
Ontario Waste is a privately owned Canadian waste management company serving commercial and residential customers throughout Halton, Hamilton, Peel, and surrounding areas. Founded in 2003, the company provides commercial waste management, recycling, garbage and junk bin rentals, product destruction, and commercial property cleanup services.
Ontario Waste is a hands-on, service-focused business that takes pride in being responsive, reliable, and easy to deal with. The company operates routes six days per week and provides customers with a range of waste management services, including front-load and rear-load garbage collection, recycling, roll-off and hook-lift bin services, junk bin rentals, and commercial outdoor cleanup. ()
The Opportunity
Ontario Waste is looking for an experienced and highly dependable Operations Manager to take ownership of the company's day-to-day operations.
The owner is looking for someone with an ownership mentality—someone who is proactive, resourceful, accountable, and takes personal responsibility for ensuring that the business operates smoothly. This is a hands-on role for someone who is comfortable working in the office, in the yard, on the road, and in the field.
The successful candidate will become the central point of contact for the company's day-to-day operations and will be responsible for ensuring that customers are looked after, drivers and routes are managed, vehicles and equipment are maintained, jobs are completed properly, and operational issues are resolved quickly and efficiently.
This is not a traditional desk-based management position. The Operations Manager will be expected to actively participate in the operation of the business and to do whatever is reasonably necessary to keep things running smoothly.
Key ResponsibilitiesCustomer Service and Administration
- Answer the company's main telephone line and respond to customer inquiries.
- Provide professional, responsive, and helpful customer service.
- Set up new jobs using Ontario Waste's proprietary company software.
- Ensure that job information, scheduling, pricing, and customer details are entered accurately.
- Prepare and issue customer invoices using the company's software.
- Track customer payments and accounts receivable.
- Follow up with customers regarding overdue payments and actively pursue late accounts.
- Resolve customer service issues and operational problems promptly and professionally.
Operations and Route Management
- Coordinate and oversee the company's daily operations.
- Set up and manage daily jobs, routes, and priorities.
- Manage and support company drivers.
- Ensure that routes and jobs are completed safely, efficiently, and on schedule.
- Act as the primary point of contact for operational issues that arise during routes.
- Be available on call for route and operational issues from approximately 2:00 a.m. to 5:00 p.m., five days per week. (While the successful candidate will be expected to be available during these hours, calls requiring assistance are expected to be infrequent.)
- Make operational decisions and resolve issues independently whenever possible.
- Identify and implement ways to improve efficiency, service, and profitability.
Driving, Bins, and Field Work
- Hold and maintain a valid DZ driver's licence.
- Drop off and pick up garbage and junk bins.
- Perform junk removal and commercial cleanup jobs.
- Assist with garbage collection and operate garbage trucks as required.
- Perform a regular garbage route approximately one day per week.
- Occasionally lift and move materials weighing up to 80 pounds.
- Work outdoors in a variety of weather conditions.
Vehicle and Equipment Management
- Perform minor vehicle and equipment maintenance and repairs in-house where appropriate.
- Monitor the condition of trucks, bins, and other company equipment.
- Identify maintenance issues before they become larger problems.
- Coordinate and take trucks and equipment to external service providers for larger repairs and maintenance.
- Maintain accurate awareness of upcoming maintenance and repair requirements.
Facility and Yard Management
- Maintain a clean, organized, and professional office, shop, and yard.
- Ensure that tools, equipment, vehicles, and materials are properly organized.
- Perform snow removal and other seasonal property maintenance as required.
- Take personal responsibility for maintaining a safe and functional work environment.
Qualifications and Experience
The ideal candidate will have:
- A valid DZ driver's licence and a clean driving record.
- Experience in waste management, transportation, logistics, construction, fleet operations, or a related field.
- Experience managing drivers or field employees.
- Strong organizational and time-management skills.
- Excellent customer service and communication skills.
- The mechanical aptitude to perform minor vehicle and equipment maintenance.
- The ability to troubleshoot problems and make decisions independently.
- The physical ability to perform hands-on work, including lifting up to 80 pounds on occassion.
- The ability to work outdoors in all seasons.
- Strong computer skills and the ability to learn and use proprietary software.
- A high level of reliability, accountability, and personal initiative.
The Right Person
The right person for this position is someone who:
- Takes ownership rather than waiting to be told what to do.
- Notices problems and solves them before they become bigger problems.
- Is comfortable moving between administrative work, customer service, driving, equipment maintenance, and physical work.
- Understands that the success of the operation depends on the details being handled properly.
- Can prioritize competing demands and remain calm when unexpected issues arise.
- Is dependable, practical, and willing to get their hands dirty.
- Takes pride in doing things properly.
- Is comfortable working independently and making decisions.
- Treats the business as if they have a personal stake in its success.
Compensation
- Salary: $75,000–$95,000 per year, based on experience and qualifications.
- Performance Bonus: Potential bonus of up to 10% of annual salary, paid in quarterly installments and based on performance.
- The bonus will reflect the employee's overall contribution to the successful operation of the business, including operational performance, customer service, employee and driver management, equipment and vehicle maintenance, administrative execution, reliability, and initiative.
Why Join Ontario Waste?
This is an opportunity to take on a significant leadership role in a growing, privately owned company where your work will have a direct and visible impact on the success of the business.
The Operations Manager will work closely with the owner and will have the opportunity to become a key member of the company's leadership team. The successful candidate will have meaningful responsibility, autonomy, and the opportunity to help shape and improve the way Ontario Waste operates.
If you are a hands-on, highly dependable person who enjoys solving problems, working with people, operating equipment, and taking ownership of the results, we would like to hear from you.
Pay: $75,000.00-$95,000.00 per year
Benefits:
Work Location: In person
