Central West Specialized Developmental Services (CWSDS) is a leader in providing exceptional specialized care and support for individuals with developmental disabilities. Recognized for our commitment to excellence, CWSDS is guided by a transformative strategic plan, Project Transform, which emphasizes innovation, community inclusion, and continuous improvement. Our mission is to empower individuals to lead fulfilling lives through high-quality, compassionate care. Our recruitment efforts align with this mission, seeking dedicated professionals who are passionate about making a positive impact. Join CWSDS and be part of a team that values inclusivity, professional growth, and a brighter future.
Career Opportunity
We are looking to hire two Passport Coordinators, full time and full time contract, to join our Passport Program team! In this position, you will play an important role in reviewing passport purchase of service forms sent from PassportONE for individuals/families and provide timely response to all enquiries from families/individuals receiving funding through Passport. Also, you would be expected to help educate people and families of the most up to date Passport Guidelines set by the Ministry of Children, Community and Social Services.
RESPONSIBILITIES:
- Reconciling Passport claims ensuring all supporting documentation has been provided in accordance with policy guidelines.
- Communicating Passport information related to the current Passport Program Guidelines to recipients and families.
- Responding to all enquiries in a professional manner from recipients and/or families.
- Enters all data related to applications for funding and approvals into applicable databases.
- Generating and distributing reports in accordance with established timelines. When required, responding to questions regarding report details.
- Receive and distribute incoming mail, emails, web and fax requests.
- Maintaining accurate records and confidential files.
- Acting as a receptionist when greeting and directing visitors to the appropriate person.
- Attending meetings and taking meeting minutes when required.
- Ordering office supplies and maintaining office equipment such as fax, photocopier, and postage meter.
- Other duties as assigned.
QUALIFICATIONS:
- Community College Diploma in Business or equivalent.
- A minimum of 2-year experience in customer service.
- A minimum of 2 year of experience in data entry.
- Knowledge and experience in the application of funding for Passport an asset.
- Good problem solving and decision-making abilities.
- Proficiency in the use of word processing, spreadsheet, and email software applications.
- Excellent communication, interpersonal and listening skills in order to consult effectively with individuals and their families, community agencies and various other community-based organizations and professionals.
- Ability to follow flexible working hours in order to meet deadlines.
- Providing proof of vaccination for COVID-19 and maintaining vaccination status as necessary from time to time during employment.
What We Offer
- Being a part of a culture that prizes innovation, collaboration and a compassionate approach to care.
- Training and professional development opportunities.
- 3 weeks vacation, statutory holidays, and 2 float days, for full time and part time staff.
- Competitive benefits program for full time and part time staff that includes extended health and dental care, comprehensive short-term and long-term disability programs, employee assistance services, and a world class pension program through HOOPP.
Commitment to EDI
CWSDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or any other basis protected by law.
CWSDS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, CWSDS will make accommodations available to applicants with disabilities upon request during the recruitment process. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
- While we appreciate all applications we receive, only candidates under consideration will be contacted.
Job Types: Full-time, Contract
Pay: $26.26-$27.84 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Application question(s):
- Are you legally entitled to work in Canada?
- Are you fully vaccinated against Covid-19?
Education:
Experience:
- working in social service environments: 1 year (preferred)
- Customer service: 2 years (required)
- data entry: 2 years (required)
Work Location: In person
