We are a trusted, locally-owned independent auto repair shop serving the Barrie community. We pride ourselves on offering dealership-level diagnostics and repairs, but with the personalized customer service and honest approach that only an independent garage can provide. We are looking for an energetic, detail-oriented Service Advisor to be the face of our business and the vital link between our customers and our expert technicians.
The Role
As our Service Advisor, you will manage the daily flow of the service department. You will greet customers, interpret their vehicle issues, prepare accurate estimates, and communicate updates clearly. Your goal is to deliver an outstanding customer experience while maximizing shop efficiency.
Key Responsibilities
- Customer Service: Greet customers warmly in person and over the phone, actively listening to their vehicle concerns.
- Estimating & Quoting: Translate technician findings into clear, easy-to-understand estimates for clients.
- Work Orders: Open, update, and close repair orders accurately using our shop management software.
- Scheduling: Manage the daily schedule, ensuring jobs are balanced to maximize technician productivity.
- Sales: Educate customers on preventative maintenance and recommended repairs without high-pressure tactics.
- Liaison: Act as the bridge between the customer and the mechanics to ensure timely vehicle turnaround.
Qualifications
- Experience: 1–3+ years of experience as an automotive Service Advisor or Service Writer. Would consider less experiance for the right person.
- Technical Knowledge: Strong understanding of automotive mechanics, terminology, and repair processes.
- Communication: Exceptional verbal and written communication skills; you must be able to explain complex repairs to non-technical customers.
- Software Skills: Proficiency with shop management software (e.g., Mitchell1, Motor, Autoleap, Microsoft 365).
- Attitude: Highly organized, calm under pressure, and a positive team player.
- Requirements: Able to get to commute to location on own
Why Join Us?
- Competitive Pay:
- Work-Life Balance: Monday to Thursday schedule (3 Day weekends!)
- Great Atmosphere:
How to ApplyIf you are passionate about cars and delivering exceptional customer service, we want to hear from you! Please send your resume to [email protected] or apply in person at 73 Patterson Rd Barrie Ontario.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Licence/Certification:
- ASE Certification (preferred)
Work Location: In person
