Customer Service Associate (Full-Time) with a Future Leadership Opportunity
The Zesty Lemon Clothing Co | Burnaby and New Westminster
Do you love connecting with people, making them feel welcome, and helping them find clothing that makes them feel amazing?
Are you the type of person who notices when someone needs help before they even ask? Do you enjoy staying busy, jumping into whatever needs doing, and working as part of a team?
If so, we'd love to meet you!
The Zesty Lemon Clothing Co. is looking for a full-time Customer Service Associate to join our growing team. While this position begins in customer service, we're looking for someone with the potential to grow into a leadership role as our business continues to expand.
We're not just looking for someone to work in our business, we're looking for someone who wants to grow with it.
About Us
The Zesty Lemon is a locally owned, size-inclusive boutique with two locations, a growing online store, and an amazing community of customers that mean the world to us.
Our mission is simple: to help people feel good in what they wear while creating a shopping experience that's welcoming, fun, and genuinely enjoyable.
We're a small business, which means everyone wears many hats. One moment you might be helping someone find the perfect outfit, the next you're unpacking shipments, fulfilling online orders, merchandising the floor, filming social media content, or helping prepare for a big collection launch.
Some days are calm.
Some days are beautifully chaotic.
We work hard, laugh a lot, and always try to leave things better than we found them.
What You'll Do
Every day is a little different, but your responsibilities may include:
- Providing exceptional customer service and creating an outstanding shopping experience
- Helping customers with styling, sizing, and product recommendations
- Processing purchases, exchanges, and online orders
- Receiving, organizing, and replenishing inventory
- Preparing new arrivals and helping launch new collections
- Creating beautiful, inviting merchandise displays
- Assisting with Shopify and other behind-the-scenes administrative tasks
- Supporting social media content (being comfortable on camera is definitely an asset!)
- Helping with live sales, special events, and community initiatives
- Working closely with your teammates to ensure customers always come first
- Jumping in wherever you're needed to help keep the store running smoothly
Who You Are
We're much more interested in finding the right person than someone who checks every single box.
You'd likely be a great fit if you:
- Genuinely love helping people.
- Have exceptional customer service skills and enjoy building relationships.
- Naturally notice when someone needs help, whether it's a customer or a teammate.
- Take initiative and don't wait to be told what to do.
- Thrive in a fast-paced environment (and if we're being honest...sometimes a little chaotic!).
- Are organized and pay attention to the little details.
- Communicate well and enjoy working as part of a team.
- Are dependable, accountable, and willing to learn.
- Can multitask while still making customers feel like your priority.
- Enjoy receiving feedback and are always looking for ways to improve.
- Bring a positive attitude and genuinely care about contributing to a great workplace culture.
Retail and team lead experience is an asset, and experience with Shopify is a bonus, but we're ultimately looking for someone with the right attitude, strong work ethic, and a passion for delivering an exceptional customer experience.
Leadership Opportunity
This position starts in customer service, but we're hiring with the future in mind.
As The Zesty Lemon continues to grow, we'd love to develop the right person into a leadership role. If you're someone who enjoys mentoring others, leading by example, solving problems, and taking ownership, there will be opportunities to grow alongside our business.
What We're Looking For
- Full-time availability (approximately 35–40 hours per week)
- Availability for weekdays, evenings, weekends, and special events
- Comfortable standing for extended periods and lifting up to 50 lbs
- A genuine enthusiasm for fashion, people, and small business
What We Offer
- A supportive, inclusive, and positive workplace
- Employee discount and early access to new collections
- Opportunities to learn new skills and grow within the company
- The chance to be part of a local business that values creativity, community, and making people feel good
Compensation: Starting at $19.00/hour. If you bring retail experience, leadership potential, or skills that would be a great asset to our team, we're happy to discuss a higher starting wage.
Think You'd Be a Great Fit?
We'd love to hear from you!
Please send us:
- Your resume
- A cover letter (or even just a few paragraphs) telling us why you'd love to work at The Zesty Lemon and why you think you'd be a great fit.
We genuinely read every application and love getting to know the person behind the resume. At the end of the day, we're hiring a person, not just a list of qualifications.
Pay: From $19.00 per hour
Benefits:
Application question(s):
- Are you available Full Time or Part Time?
Experience:
- Fashion retail: 1 year (required)
- Customer service: 2 years (required)
Work Location: In person
