Who is Centreline Tire Distribution?
Centreline Tire Distribution is a leading Canadian distributor of branded tires and wheels. Since Centreline Tire was founded in 2016, Centreline Tire has never wavered from the core values of providing quality products, great value, and exceptional service. Centreline strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all members.
Centreline is currently seeking a full time Inbound/Outbound Customer Service Representative. The selected candidate will be responsible for handling incoming calls and providing professional support to customers in a timely manner resulting in strong customer satisfaction. The candidate will also be responsible for outbound dialing calls to new and existing customers. If you are a high performing individual, engaged and motivated, then you should consider this opportunity with Centreline.
Responsibilities:
-Receive and manage calls from customers regarding Centreline’s products in a comfortable office environment.
- Make outbound calls to new customers and potential customers
-Build rapport with a variety of customers by actively listening, asking the right questions, and offering solutions in a professional manner to promote and maintain customer satisfaction.
-Maintain a high level of product and service knowledge.
-Deliver reliable solutions to our customers with a sense of urgency and sound judgement.
-Liaison between all internal functions to ensure cohesive and optimal performance.
-Ensure sales managers are informed of all unresolved complaints/inquiries.
-Complete accurate transaction in a timely manner by the way of phone, email, and online chat.
-Embrace change in a fast-paced, performance driven team environment.
- Assist with inventory counting on inventory days
- Make outbound calls for outstanding invoices
- Assist with payment processing
Requirements:
-Superior customer service skills.
-Effective oral and written communication skills.
-Self-starter, who can work in a fast-paced environment.
-Must be able to multi-task and be detail oriented.
-Strong computer skills, proficient in MS Office: Microsoft Word, Excel, Gmail.
-Ability to solve problems tactfully and effectively with a sense of urgency.
-Maintain a professional appearance, demeanor, and attitude at all times.
-Proactive approach.
-Punctual and committed to work schedules.
-Can process customer payments
Pay: $18.00-$20.00 per hour
Benefits:
- On-site parking
- Paid time off
Work Location: In person
