Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
The Operational Excellence Coordinator, under the direction of the Senior Manager, Operational Excellence, contributes to the overall success of the Home Care Solutions Division by providing the administrative coordination of government funded programs, administrative support to operational excellence initiatives, continuous improvement programs, and cross‑functional operational projects, as well as BHCS branch operations as required.
This role is integral to ensure that operational initiatives are planned, tracked, and executed effectively, and that deliverables align with the Division’s Annual Plan, funder requirements and internal priorities and policies are met. The Operational Excellence Coordinator works closely with Operational Excellence, Operations Leadership, Learning & Development, Transformation, and branch stakeholders to support process improvement, change initiatives, and operational readiness across the organization.
The ideal candidate is highly organized, detail‑oriented, and collaborative, with a strong interest in operations, continuous improvement, and project delivery within a fast‑paced healthcare environment.
This is a hybrid position working 2 days per week at NSC or in a branch.
DUTIES AND RESPONSIBILITIES
Project Coordination & Operational Support
- Administrative support to government‑funded and operational programs including Return of Service (ROS), CCPN, PSW Training Fund, and Skills Development Fund (SDF), with flexibility to support additional programs as the operations portfolio evolves.
- Provide coordination and administrative support to Operational Excellence projects and initiatives, including planning activities, tracking timelines, managing documentation, and monitoring deliverables across multiple concurrent workstreams.
- Provide administrative support to the National Director, Central Operations & Community Partnership and the Regional Directors, as required
- Maintain project trackers, action logs, risks, and issue registers, and support follow-up on outstanding actions.
- Support coordination activities in the branches as required. For time to time, may be required to schedule in branches to cover urgent situations.
Continuous Improvement & Process Optimization
- Assist in identifying operational efficiencies and improvement opportunities as with the government funded programs and internal applications.
- Support change management activities including communications, training materials, and readiness activities.
Stakeholder & Communication Support
- Coordinate consistent messaging, deliverables, and incoming action items across Operations, Learning & Development, Transformation, and branch teams.
- Prepare meeting agendas, materials, minutes, and follow-up actions as necessary to assist the BHCS stakeholders with a primary focus on the Central Ops team.
- Be a champion for change within the Operations Excellence Team and within the branch network
Reporting, Documentation & Governance
- Prepare and maintain funding Operations Excellence documentation, reports, and summaries.
- Support funder reporting requirements, portal updates and dashboard inputs and maintain standardized templates and tools.
