Title: Product Support Specialist
Company: Insignia Software
Job type: In office, 7-4pm, M-F
About the position: This is a full time, permanent position and will start as soon a suitable candidate is found. Our office is at 1074 103A Street SW, Edmonton.
***To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to [email protected].***
*** Please note only candidates living in Edmonton or surrounding will be considered.***
Who we are:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future of schools and libraries.
Description:
Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia’s customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.
Responsibilities:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.
Day to day tasks include but are not limited to:
- Providing phone and email support to troubleshoot user queries.
- Working on technical support cases.
- Product enhancement recommendations to improve the product.
- Providing training to customers, either online or in person.
- Responsible for quality control/bug testing of new releases.
- Updating knowledgebase cases and release notes.
- Updating the user manual.
- Updating ShowMe video tutorials.
- Support product development through research and documentation.
- Periodic travel for training, conferences, or onsite visits to customers.
Qualifications:
- IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
- 3-5 years experience preferred.
- People person with excellent phone/email manners.
- Excellent writing and typing skills.
- Someone who both enjoys and excels at problem solving.
- Very knowledgeable on all Microsoft Office products.
- Teaching/Training experience is an asset.
Salary: $60,000.00-$75,000.00 per year as well as annual bonus based on performance
Benefits: After three-month probation period
RRSP Matching Program: After one-year of service
To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to [email protected].
Job Types: Full-time, Permanent
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Technical support: 3 years (preferred)
Language:
Work Location: In person
