Concierge – Luxury Residences
Executive on the Park – West Vancouver
About the Role
Executive on the Park is seeking an exceptional Concierge to support our luxury residential community in West Vancouver. This role is ideal for someone polished, personable, detail-oriented, and passionate about delivering five-star, hotel-style service to discerning residents.
This is a part-time position scheduled for weekend daytime shifts (Saturday and Sunday).
As the first point of contact, you will create warm, memorable experiences, anticipate needs, and ensure seamless daily living for our residents. This includes lifestyle assistance, visitor management, package handling, and operating the Residence town car for local drop-offs and pick-ups.
If you thrive in an elegant environment, enjoy building community, and take pride in service excellence, we want to meet you.
Key Responsibilities
· Warmly greet residents by name and provide an elevated, personalized arrival and departure experience.
· Answer inquiries, handle requests, and coordinate services such as transportation, dry cleaning, reservations, and vendor access.
· Assist with packages, deliveries, mail, and resident belongings.
· Escort residents as needed, including walking them to transportation or assisting with accessibility needs.
· Maintain a refined and welcoming lobby presence, ensuring cleanliness and organization.
· Resolve resident concerns using a professional and empathetic problem-resolution approach.
· Monitor visitors, contractors, and authorized access through established systems.
· Operate the Residence Range Rover town car for short-distance resident transportation (valid driver’s licence and clean record required).
· Manage phone calls, logbooks, requests, and daily communication with professionalism and attention to detail.
· Support building operations by liaising with housekeeping, engineering, and security teams when required.
· Promote a sense of community by engaging naturally and courteously with residents.
Qualifications
· Prior hospitality, concierge, luxury service, or customer service experience required.
· Strong communication skills; able to speak clearly, professionally, and warmly.
· Exceptional attention to detail and ability to multitask under pressure.
· Ability to stand for extended periods and work various shifts, including weekends and holidays.
· Proficient with basic office computer applications and comfortable learning new systems.
· Valid BC driver’s licence in good standing (required).
· Farsi language ability is a strong asset.
· Calm, polished, professional presentation and demeanor.
· Commitment to confidentiality, discretion, and resident privacy.
What We’re Looking For
Someone who is:
· Naturally warm, sociable, and community-minded
· Impeccably polished and takes pride in personal presentation
· Quick-thinking, resourceful, and able to provide anticipatory service
· Confident, reliable, and committed to consistent service excellence
· Passionate about creating a luxury residential experience
Job Types: Full-time, Part-time
Pay: $26.00 per hour
Expected hours: 16 per week
Benefits:
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- West Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a drivers license?
Experience:
- Concierge: 3 years (preferred)
Language:
- Farsi (preferred)
- English (required)
Location:
- West Vancouver, BC (preferred)
Work Location: In person
