Hotel Night Auditor/Guest Service Agent
Job Summary: We are seeking a reliable and responsible individual to join our team as a Hotel Night Auditor/Guest Service Agent. The Night Auditor/Guest Service Agent will be responsible reviewing, verifying, and reconciling the day’s financial and operational activity during the night shift. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.
Key Responsibilities:
- Verify and balance daily transactions, such as room charges and cash receipts
- Audit guest accounts to ensure that charges and credits are accurately posted
- Prepare and distribute daily reports to management and other departments
- Handle guest inquiries and complaints in a timely and professional manner
- Follow hotel policies and procedures for cash handling and guest privacy
- Perform all front desk duties, such as checking guests in and out, answering phones, and assisting guests with any needs
- Monitor and address any safety and security issues during the night shift
- Follow up on any unresolved guest issues from previous shifts
- Provide assistance to other departments, as needed
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent required; some college coursework in hospitality management or accounting preferred
- Minimum of 1 year of experience in a hotel night audit or front desk role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and hotel management systems (such as Opera or Fidelio)
- Ability to work independently and handle multiple tasks simultaneously
- Ability to work overnight shifts, weekends, and holidays as needed
- Attention to detail and accuracy in financial transactions
- Knowledge of safety and security procedures
Additional Information:
- Starting wage range at $18 - $19 per hour (may vary depending on experience)
- Employee discounts on hotel stays and amenities
- Full-time position with potential for growth and advancement within the company.
- Reliably commute or relocate near to Calgary, AB T3N 0A3 for this job.
- Travelling and accommodation costs are not covered.
We believe in providing a positive work environment for our employees, and we offer a comprehensive benefits package that includes extended health and dental benefits plan, employee discounts on hotel stays and amenities. The starting wage range for this position is $18 -$19.00 per hour, with potential for growth and advancement within the company. If you are a motivated and reliable individual who is passionate about the hospitality industry, we encourage you to apply for this exciting opportunity
Pay: $18.00-$19.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Night Audit: 1 year (preferred)
- Hotel: 1 year (required)
Work Location: In person
