Full job description
Location: Chemainus
Type: Full-time 40-45hrs/week
About Serious Coffee
Serious Coffee is an established, locally rooted café company with 16 locations (4 corporate, 12 franchised). We’re built on delivering outstanding coffee and hospitality while growing a consistent, high-quality brand across corporate and franchise cafes.
The role — at a glance
We’re hiring a Store Manager to own day-to-day operations and help grow our Willow Street location as a community hub in Chemainus. This is a hands-on, multi-discipline operations and leadership role focused on improving sales, quality, consistency, and profitability while supporting our front of house staff and our kitchen staff.
Reporting: Reports to the company District Manager and Operations Manager.
Base: Chemainus, North Cowichan, BC.
KEY RESPONSIBILITIES
- Maintains store staff by recruiting, hiring, training, motivating, developing and encouraging individuals to become members of the team, ensuring excellent customer service.
- Manage staff though hiring, training, motivating, encouraging, and challenging cafe staff to provide excellent service to patrons.
- Discipline staff when necessary, up to and including termination.
- Consult with HR when needed.
- Completes store operational requirements by scheduling and assigning tasks to employees, then following up on work results
- Resolve customer complaints in a timely and professional manner notifying upper management when necessary.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Supervise and coach all store employees according to company policy.
- Complete daily paperwork and computer entry in a timely manner
- Monitor cash over/short, inventory shrinkage, and write offs daily.
- Conduct store meetings as needed with employees.
- Have the physical ability to perform all duties of a store cashier regularly.
- Follow and enforce all Company Policies & Established Procedures in the Policy & Procedure Manual; communicate these policies and procedures to staff
- Implement monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change requests and mark downs / ups as requested by management.
- Enforce all safety and security procedures and report any and all unsafe conditions to your District Manager and/or the Human Resource Manager.
- Conduct regular Health & Safety Meetings and document with employees attending signatures.
- Report and process all employee and/ or customer incidents or accidents, following company procedure.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Delegate duties and tasks to assistant manager, supervisors and clerks, to meet objectives and maximize resources
- Organize and adjust staff schedules as needed in accordance with available resources and labour budget
- Stay up to date on cigarette & tobacco legislation as set out by the provincial government
- Evaluate inventory levels and all supplier outdates
- Other duties as directed
ORGANISATIONAL RELATIONSHIPS
- Reports to District Manager, Operations Manager, Company CFO, Owner
- Liaise internally with the other members of the General Stores Team
INTERPERSONAL SKILLS
- Ability to communicate effectively both orally and written
- Ability to maintain professionalism in all communication with staff, customers, and upper management
ACCOUNTABLITY
- Able to communicate effectively both orally and written
- Able to maintain composure under pressure
- Able to establish priorities and monitor workflow in areas of responsibility
Essential Skills
- Good oral and written communication skills
- Demonstrate ability to work within a team environment
- Demonstrate ability to provide exceptional customer service
- Demonstrate ability to work on till with minor or no cash outages
- Demonstrate ability to complete daily, till and paperwork
- Demonstrate ability to delegate and lead six or more people at a time
- Demonstrated computer literacy (Microsoft Office) with good working knowledge of spreadsheets and data entry
Pay: $21.00-$23.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- Store discount
Experience:
- Store management: 1 year (required)
Location:
- Chemainus, BC (preferred)
Work Location: In person
