Position: Operations Supervisor
Location: Halifax
Type: Full-Time, Permanent
Pay: $25.00-$26.00 depending on experience
Battlefield Equipment Rentals (a division of Toromont Industries Ltd.), one of Canada’s premiere Construction Rental Companies, has an immediate requirement for an Operations Supervisor at our Halifax location. This is a fast-paced, constantly growing branch, which relies on our team-oriented atmosphere to help maintain and build our customer base. The Operations Supervisor operates with our staff and customers, and reports to the Regional Manager. This role is diverse and multi-faceted, helping our branches with coverage and onboarding of new staff. Travel with hotel is required frequently mainly within Nova Scotia with additional travel limited outside of province.
What you'll be doing:
- Provide excellent customer relations while keeping a positive attitude
- Supporting branches within Nova Scotia both within the branch and in face-to-face experiences with customers;
- Train and mentor team members in various roles from rental coordinators, to parts, service and drivers.
- Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff;
- Assisting in the branches and providing coverage for managers if required;
- Preparing reports and presentations for the region & RM;
- Support branch operations by completing rotational assignments at branches the regions as directed if required;
- Work effectively within a team environment;
- Operates as the direct liaison between staff and customers;
- Open and close branch when necessary;
- Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries;
- Establish positive working relationships with managers, employees, and customers across the organization;
- Track customer orders to ensure timeliness and customer satisfaction;
- Produce sales orders;
- Monitor inventories – rental equipment and saleable goods;
- Assist with loading and unloading customer pick-ups when required;
- Restock product shelves as needed;
- Provide coverage for Branch managers, counter staff, parts and service staff throughout the regions if required;
- Prepare, forecast and review monthly, quarterly and annual reports, including profit and loss statements, monthly safety inspections, monthly operating reviews, yearly budgets and other reports detailing operational status if required;
- Work on assignments/projects assigned by the Regional Manager;
- Other duties as assigned.
- Main location Halifax NS – Travel is required with hotels required
- Travel is dependent on Business need and is required weekly
What we are looking for:
- Adhere and enforce all company safety standards and any customer safety standards when on-site.
- Analyze and present new business opportunities, implementing location strategies while managing resources to increase revenue and maximize profitability.
- Strong understanding of the market including customers, competitors and local market initiatives.
- Ensure backlog of equipment for service and repair is maintained within accepted company standards.
- Hire, train and mentor team members in various roles from rental coordinators, to parts, service and drivers.
- Drive in store merchandising initiatives including pricing, inventory control, product placement, etc.
- Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff.
- Ensure a high level of customer service is maintained, assisting in the resolution of customer service issues.
- Maintain accurate inventories, preventing and reducing slow moving items.
- Ensure branch is operating efficiently in terms productivity, order fulfillment, and service/repair.
Additional Qualifications
- Rental industry experience or related including construction, home improvement or retail.
- Ability to multi-task and work effectively in a fast-paced environment.
- Proven track record for decisive actions via analytical thinking, goal-directed leadership and service-oriented performance.
- Result orientated with a demonstrated history of success.
- Experience directing and motivating teams.
- Competent financial and business acumen.
- Customer service aptitude - ability to address and resolve customer service issues.
- Excellent communication skills and techniques.
- Ability to interface with multi-faceted, cross-functional teams and departments.
- Excellent time management and organization abilities, with the ability to work and make decisions independently
- Excellent oral and written communication skills.
- Computer literate with proficiencies in Word, PowerPoint and Excel
- Valid Driver’s License and clean Driver’s Abstract.
- Experience with Health and Safety training is an asset (i.e. WHMIS, etc.).
- Technical aptitude of CAT equipment and operations would be considered an asset
- Prior experience with both TRAC operation and Systematics would be considered an asset
- The flexibility to adapt to emergency and overtime arrangements
- Willingness to travel as required
What We Have to Offer
- Company pension
- Company vehicle
- Extended health, dental, and vision care
- Mental healthcare coverage
- Life and disability insurance
- Safety shoe reimbursement and custom insoles
- Travel Insurance
- Employee stock purchase plan
- Employee assistance program & counselling support
Why You’ll Love Working Here
Relationship-driven role: Be a trusted advisor to customers across your territory.
Earning potential: Base salary plus performance incentives tied to success.
People-first culture: We believe in supporting each other, celebrating wins, and growing together.
Safety-first culture: Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely.
Autonomy: Manage your own territory while supported by a strong branch team.
Career growth: We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance.
Team spirit: You’ll join a tight-knit crew that works hard, has fun, and always has your back.
Stability & strength: As a trusted and proud Canadian company, we offer long-term security and opportunity.
Purpose-driven work: You’ll help build the communities around you!
Our Commitment to Inclusion
Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.
Artificial Intelligence (AI)
Use of Artificial Intelligence - By Talent Acquisition Team & Hiring Managers
At Battlefield, people are at the centre of our recruitment process. We disclose that our hiring processes use artificial intelligence (AI) tools for limited administrative purposes, such as drafting outreach messages, summarizing interview notes, or transcribing reference checks. AI is never used to make hiring decisions. All resumes and candidate information are personally reviewed by our Talent Acquisition Team, and final decisions are made by people who apply judgment, care, and expertise. Our commitment is to use technology responsibly while ensuring fairness, transparency, and respect at every stage.
Use of Artificial Intelligence - By Candidates
We recognize that candidates may use AI tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so we can make the best possible match between you and the organization we serve.
