MacroAgility is the highly people-oriented organization where we work in a Team collaboration mode to empower our client to reach their business goals and make them more proficient. We operate in the space of customer service excellence, offering the most feasible information technology-based solutions and assist them in realizing their goals. We pick good followers and develop leaders in our organization so our employees can support clients more efficiently.
The full-time or contract positions open to computer engineers seeking a position that will support several of our clients’ systems. Client satisfaction is our primary objective; all available positions are customer facing requiring EXCELLENT communication and people skills. A positive attitude, rigorous work habits and professionalism in the work place are a must. Strong analytical, organizational and multi-tasking skills are necessary. Fluency in English,
both written and verbal are required.
- Technical implementation of IT projects and support of existing customers
- May be required to travel to client offices and data centers to provide end user support
- Performing networking device relocations
- Performing networking hardware maintenance
- Providing remote support for network install
- Troubleshooting end user and infrastructure issues
- Troubleshooting networking/firewall issues
- Troubleshooting wireless issues
- Utilizing our ticketing system for detailed and timely documentation of all issues
- Meetings with project teams
- Staging and install new networks
- 30% traveling is required.
- Provide customer support
- Post-secondary diploma or degree in a relevant subject or program
- 2 – 3 years of related experience
- Windows Server 2003 / 2008 / 2012 Active Directory, DNS, DHCP, GPO, GPP, DFS – Configuration and
Management
- Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations
- Citrix Xenapp / XenDesktop * VMware View Administration
- Vmware Vsphere, VCenter & HyperV Experience
- Snology Storage System
- Public and Private Cloud (Azure, AWS)
- Office 365 and Skype for business
- Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
- Cisco Unified Communication
- Routers and Switches – Access and Basic Troubleshooting
- Wireless Networking
- Install configure enterprise software
- Maintain, fix and install software on other computers and debug hardware and software issues
If you have an interest in this position or know of someone who may be suitable for this position, please submit your resume by using the form below.
We thank all applicants for taking interest in this in this position, however only applicants selected for an interview will be contacted.
