Provincial Refrigeration has been serving Edmonton and surrounding areas since 2001, providing commercial refrigeration, HVAC, plumbing, equipment repair, and building maintenance services to a wide range of customers including restaurants, apartment complexes, seniors' residences, and commercial facilities.
We're looking for a highly organized, solutions-focused Service Coordinator to help lead the daily operations of our service department. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting technicians in the field, and takes pride in keeping customers informed and operations running smoothly.
If you're experienced in dispatching, scheduling, service coordination, or commercial trades operations and want to be part of a company that values professionalism, teamwork, and customer service, we'd like to hear from you.
What You'll Be Doing
As a Service Coordinator, you'll play a central role in the success of our service team by coordinating technicians, supporting field operations, and ensuring customers receive exceptional service.
Key Responsibilities
- Coordinate daily scheduling and dispatching of HVAC, refrigeration, and plumbing technicians
- Monitor service calls and job progress throughout the day
- Support technicians with job planning, troubleshooting assistance, and operational challenges
- Communicate with customers regarding scheduling, service updates, and job completion
- Review work orders, technician notes, and service documentation for accuracy and completeness
- Assist with inventory management, parts ordering, and material coordination
- Coordinate fleet maintenance schedules and vehicle service requirements
- Help ensure compliance with company safety policies and procedures
- Support technician training, development, and accountability
- Assist with resolving customer concerns and service escalations
- Work closely with the Service Manager to improve workflow efficiency and department performance
- Track technician productivity and support operational goals
What We're Looking For
Required Qualifications
- Experience coordinating service operations, dispatching, scheduling, or field service teams
- Strong knowledge of commercial HVAC, refrigeration, mechanical service, plumbing, or related trades
- Excellent organizational and multitasking abilities
- Strong leadership and problem-solving skills
- Ability to make decisions and adapt in a fast-paced environment
- Professional verbal and written communication skills
- Strong attention to detail and documentation accuracy
- Valid driver's license
Software Experience
Experience with the following is considered an asset:
- Dispatching and scheduling software
- Service management platforms
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- ERP or service management systems
What Success Looks Like
In this role, you'll help drive:
- Efficient technician scheduling and dispatching
- High levels of customer satisfaction
- Strong technician productivity and accountability
- Accurate service documentation
- Effective inventory and fleet coordination
- Safe and compliant field operations
- Continuous improvement within the service department
Why Join Provincial Refrigeration?
At Provincial Refrigeration, we're committed to creating an environment where employees can build long-term careers. We believe in supporting our team, investing in professional development, and providing the resources needed to succeed.
When customers call us, they're trusting us to solve problems that directly impact their operations. That same commitment extends to our employees—we work together, support one another, and take pride in delivering exceptional service every day.
Compensation & Benefits
- Competitive salary based on experience
- Extended health and dental benefits
- RRSP matching program
- Paid vacation
- Ongoing training and professional development opportunities
- Stable, year-round employment
- Opportunities for advancement within a growing company
Apply Today
If you're an organized leader with service industry experience and a passion for supporting technicians and customers, we'd love to hear from you.
Submit your resume and tell us why you'd be a great fit for the Provincial Refrigeration team.
Pay: $35.00-$50.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
