This role is best suited for individuals experienced in consultative or solution-based sales, where understanding customer needs and closing high-value purchases is essential.
ABOUT NORTHERN FITNESS
As one of Canada's emerging fitness retailers, we're dedicated to empowering our community with the tools and support needed for a healthier lifestyle. Join us, and you'll be part of a vibrant and committed team, working together to become industry trailblazers.
Our commitment extends beyond sales; we deeply value our customers, striving to create a seamless experience. We actively seek feedback and evolve daily, enhancing our service and product offerings. We champion innovation and set our sights high. If you're a dreamer, a doer, and a go-getter, you'll fit right in!
JOB SUMMARY
Join the dynamic team at Northern Fitness in our journey to transform the fitness retail landscape! As a Retail Sales Specialist at our Etobicoke Flagship store, you will be a crucial part of our company's public face. Your role is not just about selling products; it's about embodying our passion for fitness and delivering an unmatched customer experience.
We are seeking individuals with an energetic personality, who can bring a vibrant and enthusiastic approach to our team. You will be actively promoting our diverse range of fitness products and services, requiring you to be an excellent communicator with a deep understanding of general fitness concepts and equipment.
In this role, you will need to demonstrate superb relationship-building skills. These skills are essential for effectively interacting with customers, both verbally and through written communications. Your ability to connect with our clients will set the tone for their experience and drive our brand's success.
Successful candidates will exhibit a strong capability to learn various systems quickly, execute tasks with meticulous attention to detail, and manage multiple priorities efficiently. If you are someone who thrives in a fast-paced environment and enjoys the challenge of meeting and exceeding sales targets, we would love to have you on our team.
KEY RESPONSIBILITIES
- Provide world-class service to our customers and manage client relationships through all stages of the sales cycle
- Assist customers with selection of gym equipment by maintaining in-depth knowledge of all products we offer in-store and online
- Processing sales transactions and sales contracts, as well as returns and exchanges
- Working with other employees to develop effective strategies to meet sales targets
- Recording leads in a CRM and conducting post-sale follow ups with the customers
- Maintain a clean showroom to provide customers with an optimal shopping experience.
- Ensure excellent communication and cooperation with all departments
- Work with the Marketing Team on aligning with promotions and sales
- Work with Social and Community Lead on in-store activations and events
- Respond to customer inquiries and issues via email or phone when not assisting an in-store customer.
- Consistently embody and promote the company's core values in all aspects of your work.
- All sales staff will receive 1.5% of sales as commission.
Must Haves:
- A genuine interest and passion for fitness training.
- Possess critical and analytical thinking skills to logically address customer queries.
- Ability to adapt and thrive in varied situations to support our company's objectives.
- Highly organized with a keen attention to detail.
- Exceptional communication abilities, both in writing and speaking.
- An energetic personality with a positive and personable demeanor.
- General understanding of the fitness industry and equipment.
- Proficient in using cloud-based applications including Google Workspace, and familiar with order management systems like Shopify and CRMs such as HubSpot.
- Ability to work during regular weekend hours.
Assets:
- Knowledge of POS systems, especially Shopify
- Experience with a CRM, such as HubSpot
- Prior experience or familiarity with the fitness industry
- Bilingual capabilities
- Previous experience in a fitness retail setting
Job Type: Full-time
Pay: $19.00-$23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- On-site parking
- Store discount
Ability to commute/relocate:
- Etobicoke, ON M8Z 2X2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role requires regular weekend availability. Are you able to work weekends?
- To confirm you read the job description, please start your answer with the word Northern and briefly tell us why you are interested in this role.
- Have you worked in a commission-based or target-driven sales role before? If yes, briefly describe what you sold and how you approached closing sales.
- When a customer is unsure which product to buy, how do you guide them toward the right purchase?
Education:
- Bachelor's Degree (required)
Experience:
- consultative sales: 2 years (required)
Work Location: In person
