Front Staff
Musicworks Canada
Multiple Locations Across AB & BC
Job Type: Part-time / Full-Time
Schedule: Weekdays & Weekends (as required)
About Musicworks Canada
Musicworks Canada is one of the largest and fastest-growing brand of music centered academy in Canada. We are committed to delivering exceptional learning experiences while upholding strong operational standards across all locations. Our mission is to foster a love of music and provide high-quality educational programs in a professional, welcoming environment.
Position Overview
We are seeking a friendly, organized, and customer-focused Front Staff to support daily studio operations. This role is essential to ensuring that students, parents, and instructors have a positive and seamless experience. You will be the first point of contact in the school. Managing registrations, scheduling, payments, and general inquiries while following our Standard Operating Procedures (SOP).
Key ResponsibilitiesCustomer Service & Student Support
- Greet students, parents, and visitors, ensuring a welcoming environment
- Handle inquiries in person, by phone, email, and online
- Support students and parents with registration, scheduling, and program information
- Assist with resolving basic customer concerns and escalate issues when needed
Administrative & Operational Tasks
- Follow daily opening, closing, and shift procedures as outlined in the SOP
- Maintain studio cleanliness and readiness using established checklists
- Manage attendance records and ensure instructor/student communication
- Complete daily End-of-Day (EOD) reports
Sales & Payment Processing
- Process POS transactions accurately
- Record payments, issue invoices, and update customer accounts
- Track product sales (books, instruments, accessories) when required
Qualifications
Required:
- Strong customer service and communication skills
- Ability to multitask in a busy school environment
- Basic computer proficiency and comfort with software tools
- Professional, friendly, and reliable work ethic
Assets:
- Experience in administrative, retail, receptionist, or customer service roles
- Familiarity with Microsoft 365 Products, Apps, and Services
- Experience in education, music, or related fields
What We Offer
- Competitive hourly pay
- Opportunities for advancement within a growing company
- A positive, music-centered work environment
How to Apply
Please submit your resume through Indeed or email it directly to [email protected]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Part-time, Fixed term contract
Pay: $15.00-$18.00 per hour
Benefits:
Work Location: In person
