The Claims Coordinator, Accident Benefits is responsible for providing support and administrative assistance to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending out Application packages, coordinating Insurer Examinations and preparation of correspondence to clients, legal representatives, and vendors. The successful candidate will have exceptional interpersonal skills and the ability to excel in a high performance and fast-paced environment.
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Assist with customer support by responding to any inquiry calls from internal staff, clients, other insurers, vendors in a timely and professional manner for the Accident Benefit area Liaise with Accident Benefit adjusters, medical and other pertinent vendors to coordinate scheduling of Insurer Examinations
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Send out Accident Benefit Application packages to clients via email/mail
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Prepare technical and confidential correspondence/documents to clients, legal representatives, and vendors in relation to Accident Benefit Claims
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Create new Accident Benefit Claims/Exposures and process any pertinent documents, enter data/notes in various systems to support Accident Benefit adjusters
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Copy and Coordinate Accident Benefit files/Litigation Matters for necessary vendors and counsel
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Record data in Claims Logs/Excel spreadsheets as required
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Conduct any required transactions with various Claims systems
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Provide Accident Benefit department support with coordinating any unmatched HCAI documents and distributing any AB mail specific to claims files
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Manage file storage and retrieval process for closed files with various systems
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Process weekly/monthly statistics as required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
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Post-secondary education completion preferred
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Organizational awareness and detail oriented with a strong focus on quality
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Excellent communicator (oral and written) with emphasis on strong business writing skills
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Excellent interpersonal, analytical, decision making and problem-solving skills
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CIP designation or working towards completion is preferred
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Prior experience in claims administration is an asset
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Knowledge and proficiency with Microsoft Power BI is an asset
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Specialty claims program management experience is an asset
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
