Job Summary
Tooloulou's is a small, busy restaurant in Banff serving breakfast, lunch & dinner. The Servers at our restaurant play an integral role in ensuring our customers have personal & memorable dining experiences. The right person will be passionate about food and service, thoroughly enjoy creating excellent experiences for our customers and thrive in working with our Team environment. The ideal candidate will have a friendly, outgoing disposition, and ensure food safety and sanitation standards.
Responsibilities
- Greet guests warmly and present menus promptly
- Take accurate food and beverage orders using our TOAST POS system
- Serve meals and drinks efficiently while maintaining high standards of customer service
- Upsell menu items to enhance guest experience and increase sales
- Handle cash transactions accurately as you will be required to bring your own float
- Ensure proper food handling, sanitation, and food safety procedures are followed at all times
- Assist in setting up and cleaning tables, ensuring the dining area remains tidy and welcoming
- Collaborate with kitchen staff to ensure timely delivery of orders
- Manage multiple tables effectively through excellent time management skills
- Address guest inquiries or concerns professionally to promote guest satisfaction
Skills
- Experience with POS systems, especially TOAST, is highly desirable
- Strong knowledge of food service operations, including food safety and sanitation standards
- Excellent customer service skills with the ability to engage guests courteously
- Proven ability in food handling, serving, and basic food preparation techniques
- Effective time management to handle multiple tables during busy hours
- Basic math skills for managing your own cash and billing purposes
- Familiarity with restaurant operations within the food industry or hospitality sector
- Ability to upsell menu items confidently to enhance guest experience
- Strong communication skills to coordinate with team members and guests effectively
- Previous restaurant or kitchen experience is a plus but not required
This position offers an engaging environment where hospitality skills are valued, and teamwork is essential. The role provides an opportunity to develop valuable customer service expertise in a dynamic setting.
Pay: From $15.00 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Paid time off
Work Location: In person
