PRIMARY PURPOSE
Provides strategic direction and oversight for category management including management of tactical procurement and contracts for an assigned category. Develops and implements processes and procedures for end-to-end sourcing and contract lifecycle within category including negotiation, implementation, and management of contracts. Identifies and takes action with opportunities to align business strategies and oversees the integration and risk mitigation in the delivery of services. Provides senior level expertise to plan, manage and address vendor performance and contractual issues to ensure all parties’ obligations and responsibilities are carried out, business risks are mitigated/managed; integrates findings and lessons learned in future contracting and contract management strategies.
KEY ACCOUNTABILITIES
Contributes or manages major capital and enterprise operational procurement, development, and implementation of category-specific strategies, including in-depth market analysis, best-practice review, demand-pattern analysis, and development of requirements for high-risk complex commercial transactions. Oversees competitive solicitation process (requirements gathering, procurement strategy, negotiation, and implementation) for procurement activities within the assigned category.
Contributes to contract and vendor strategy, plans; establishes key requirements, measures, and protocols to report contractor and vendor performance to Senior Management and stakeholders as appropriate. Leads negotiation of complex, high risk, contracts and subsequent management and completion of contracts. Reviews contract and vendor performance; identifies risks, recommends, and implements corrective strategies to mitigate risk.
Contributes to the development and implementation of mechanisms to ensure vendors are meeting the terms and conditions of their agreements by leading the development and implementation of Contract Management Plans (CMP). Contributes to the development and implementation of specific goals, objectives, plans and budgets (operation and capital) in support of assigned contracts. Ensures all aspects of Contract management are met, such as (but not limited to) project reporting, budget, schedules, project deliverables, document control, risk and incident management, audit process, safety and security, operating licenses, and payment process.
Oversees or leads negotiations as key contracting agent on contractual terms during competitive solicitation process and throughout the contract’s lifecycle; compliance towards Service Level Agreements (SLA) and Key Performance Indicators (KPI) during ongoing management for contracts. Collaborates with stakeholders responsible for other aspects of negotiation process, including areas requiring interpretation or adjustment and ensures integrated activities are conducted in alignment with the overall scope and expectation of contracted services.
Oversees the development and establishment of vendor performance management process to ensure tracking and measurement of vendors’ performance as well as creates vendor scorecards; instituting and monitoring performance improvement plans to ensure vendors comply with performance requirements; leads regular meetings with vendors to ensure performance expectations are met and provides closures to any concerns and / or issues.
Collaborates with other key stakeholders to develop the Vendor performance evaluation plan to identify continuous improvements. Oversees or leads regular risk assessments with internal stakeholders to mitigate any potential vendor risk; proactively lead the process to prioritize issues requiring escalation to senior management.
Provides senior level expertise to internal customers / business owners and Senior Management, as it relates to assigned procurements and contracts including identifying business requirements and improvement opportunities for assigned category, and recommendations to the business relationship model (i.e., outsource, in-source, co-op, etc.). Alerts all key stakeholders of any deficiencies, contractual implications, recommends and takes corrective action, as appropriate, and implements resolutions.
Act as an enterprise liaison in the event of an incident, assisting in coordinating required response or establishing responsive protocol. Addresses contractual disputes and ensures adequate closure; reviews and approves compensation, relief event and insurance claims by the vendor(s); acts as the principal representative and authorized agent on legal/litigation (i.e.: claims) matters to drive issues to resolution.
Provides leadership, training and development, coaching, performance planning/review, and all other people management practices.
