What is the opportunity?
Member of the RBC Capital Markets Client Lifecycle Management Group, under the COO Function. A people manager and a major contributor to the team’s deliverables in the capacity of Director, Program Lead for the strategic End-to-End Client Lifecycle Management Program.
What will you do?
Project / Program Delivery
Support the Client Lifecycle Management Group (CLMG) in the delivery of assigned projects, major initiatives, and business management / regulatory requests
Apply knowledge of the Capital Markets industry and direct project leaders in the definition & execution of projects plans, managing executive sponsors, and identifying and managing project risks & issues
Regularly provide executive sponsors project status, milestones, achievements, and risks / issues in both formal and informal settings
Provide the team guidance on the creation of project artifacts and provide real-time feedback and coaching to improve quality and capabilities of the team. Ensure we are leveraging enterprise standards and templates.
Own key relationships with the Businesses and Functions, as well as broadly across RBC, to facilitate project execution and the transfer of knowledge after project completion
Apply strong business acumen and strategic / financial analysis to execute on assigned projects and/or project tasks, including planning, analysis, assessment of alternatives / develop recommendations, and communication of results
Employee Development
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development / mobility and rewarding strong performance
Responsible for hiring of open roles on the team, including role posting and interviewing candidates
Business Management
Contribute to annual capex planning, prioritization and direction setting, as well as project financials for CLMG
Develop metrics and measurement criteria to assess performance against goals and KPIs and coordinate addressing opportunities and issues identified
Managerial Excellence:
Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals
Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
Provide coaching and mentoring to the team’s Associates / Analysts
What do you need to succeed?
Must have's:
Director: 10-15 years of management consulting work experience (ideally strategy, efficiency, and business operating model) with demonstrated track record of thought leadership, strong business analysis and business communication skills
Advanced knowledge and passion for capital markets, data analytics, business financials
Advanced proficiency with Excel (financial modelling, pivot tables, lookups) and PowerPoint (strong storyboarding of executive level presentations)
Strong verbal and written communication skills with comfort reviewing and presenting complex documentation with senior executives / CxOs and demonstrated ability in stakeholder and relationship management
Demonstrates resourcefulness and enjoys working in a fast-paced, high-performance environment with multiple and evolving demands, solving complex ambiguous business problems and non-standard working hours
Undergraduate university degree required
Nice-to-have's:
Previous experience leading an end-to-end client onboarding / KYC transformation program in a Capital Markets domain
Understanding of risk management and financial performance management
Industry recognized Project Management accreditation
Masters university degree (e.g. MBA, MFin, etc.)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Job Skills
Adaptability, Budgeting, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Long Term Planning, Program Management, Resource Management, Team Management, Vision Alignment
Additional Job Details
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Toronto
Canada
37.5
Full time
CAPITAL MARKETS
Regular
Salaried
2026-06-26
2026-07-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
