Job Summary
We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk operations to uphold our hotel’s high standards of hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
- Provide accurate information about hotel amenities, local attractions, and services
- Handle guest concerns promptly and professionally to ensure satisfaction
- Maintain the front desk area in a neat and organized manner
- Process payments and manage billing transactions accurately
- Assist with administrative tasks such as data entry and record keeping
- Collaborate with other hotel departments to deliver seamless guest experiences
Shifts are 7 am to 3 pm, 3 pm to 11 pm, 11 pm to 7 am.
Someone with the flexibility to work all shifts as needed will be highly considered.
We are looking for someone reliable, punctual, who can work well independently or as part of a team, with excellent customer service, communication and problem-solving skills to join our award-winning team.
Must be legally eligible to work in Canada. Applicants must currently be authorized to work in Canada without restriction.
Full training provided
Only those selected for an interview will be contacted.
Resumes may be dropped off at the Best Western Plus Front Desk Reception or emailed to the attention of Madison Barth at [email protected]
Job Type: Full-time
Pay: $15.00-$18.00 per hour
Work Location: In person
