Join our team!! Locher Evers International (“LEI”), An EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening at our Delta Office in British Columbia for a full time Air Freight Supervisor.
LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.
We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.
Key Responsibilities:
- Operational Management:
o Supervise and coordinate daily import/export air freight operations.
o Work closely with airlines, agents, and customers to ensure shipments are processed efficiently and delivered on schedule.
o Monitor shipment tracking, proactively address delays or irregularities, and report unresolved issues to the Air Freight Manager.
o Support the preparation and maintenance of customer Standard Operating Procedures (SOPs) and ensure team adherence.
o Verify and update shipment milestones, ensuring accuracy and timeliness in all system entries.
o Assist in preparing weekly operational summaries and performance reports for management review.
o Liaise with billing teams to ensure timely and correct invoicing for all completed shipments.
o Collaborate with warehouse staff and carriers to maintain efficient cargo flow and minimize storage or handling delays.
o Assist in identifying potential cost-saving measures, contributing to overall operational efficiency and quality service delivery.
o Maintain compliance with all aviation, customs, and safety regulations, ensuring proper documentation and adherence to internal policies.
o Communicate delays, status updates, and solutions directly to customers in a professional and timely manner.
o Cargowise ambassador
- Team Leadership:
o Provide daily supervision and guidance to the air freight operations team, ensuring smooth workflow and consistent service standards.
o Train team members on SOPs, system usage, and compliance requirements.
o Assign and balance workloads according to operational demands and employee strengths.
o Support staff performance by monitoring KPIs and coaching for improvement when necessary.
o Act as the first point of contact for addressing operational or customer service issues, escalating complex matters to management as needed.
o Foster a collaborative team culture focused on accountability, integrity, and continuous improvement.
o Provide hands-on operational support during high-volume or critical shipment periods.
- Month-End Closing & Financial Coordination:
o Assist in ensuring all shipments are closed and invoiced within the correct accounting period.
o Review shipment costs and billing accuracy, coordinating corrections when discrepancies arise.
o Support reconciliation of vendor invoices and coordinate with the Finance team to verify completeness and accuracy.
o Contribute to the preparation of weekly and month-end operational and financial reports.
o Maintain proper documentation for all shipments to support internal audits and financial transparency.
- Other duties as assigned.
Skills required:
- Minimum four years’ experience in Air Freight
- Strong knowledge of the CBSA eManifest portal and B13 filing, with the ability to manage, identify, and resolve errors efficiently before the penalty
- Excellent understanding of the export market, with the ability to handle both import and export operations when a team member is unavailable
- Hands-on experience in air imports, along with solid knowledge of local GHA processes, including handling ACI holds and In-bond transfers
- Proficiency in Outlook, MS Excel, Word
- Experience in using CargoWise is a plus
- Excellent time management and attention to details
- Proficiency in communications, both oral and written
If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!
While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.
Thank you for considering Locher Evers International in your job search.
Pay: From $65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Experience:
- Air Freight: 4 years (required)
Work Location: In person
