Job Summary
We are seeking a skilled and proactive Technicien en Informatique (H/F) to join our IT support team. This role involves providing technical assistance, troubleshooting hardware and software issues, and maintaining network infrastructure to ensure seamless operations across our organization. The ideal candidate will possess strong communication skills, a solid understanding of various operating systems, and experience with IT support tools. This position offers an opportunity to work in a dynamic environment where technical expertise and customer service excellence are valued.
Duties
- Provide technical support for desktop, laptop, and mobile devices across multiple operating systems including Windows, macOS, and Linux.
- Troubleshoot hardware issues related to computer hardware components and peripherals.
- Resolve software problems involving operating systems, Microsoft Office suite, and specialized applications such as ServiceNow, Jira, BMC Remedy.
- Manage network connectivity issues including LAN setup, computer networking, firewall configurations, and VPN access.
- Assist users with operating system installations, updates, and configuration of software applications.
- Support help desk operations by responding promptly to user requests via ticketing systems and ensuring timely resolution of issues.
- Maintain documentation of incidents and resolutions using IT service management tools like ServiceNow or BMC Remedy.
- Configure and troubleshoot network security components such as firewalls to ensure data protection.
- Collaborate with team members on projects involving system upgrades or network improvements.
- Ensure all technical support activities adhere to organizational standards for quality and security.
Experience
- Proven experience in IT support roles with a focus on desktop support, hardware troubleshooting, and network administration.
- Familiarity with operating systems including Windows, macOS, Linux.
- Hands-on experience with computer networking concepts such as LAN setup and management.
- Knowledge of VPN configuration and management for secure remote access.
- Experience working with ticketing systems like ServiceNow or BMC Remedy is preferred.
- Strong understanding of software troubleshooting techniques for common enterprise applications.
- Excellent communication skills to effectively assist users at all levels of technical proficiency.
- Ability to work independently as well as part of a team in a fast-paced environment.
This position is ideal for candidates passionate about technology support who thrive on solving complex problems while delivering excellent customer service in a professional setting.
Pay: $75,000.00-$90,000.00 per year
Work Location: In person
