The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
Apply to this job if you:
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Demonstrate a passion for guest service and creating exceptional guest experiences Enjoy working with a successful team in a safe environment Have a strong work ethic and are committed to your team
As part of our team we offer you:
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Comprehensive training
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Incentive and recognition programs
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Team Tim Hortons Scholarship Program
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Advancement opportunities
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Health Benefits
People Management
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Trains, orientates and monitors new team members
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Hospitality Management
- Leads by example to demonstrate that the guest is top priority
- Responds to guest in a friendly manner
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
Operations Management
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Supervises team members to ensure primary and secondary duties are completed
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- Escalates to management any issues and or problems
Health & Safety
- Knows, understands and follows safe work practices and procedures
- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
Only qualified applicants will be contacted. Fast food experience is an advantage.
We'd love to learn about you - apply today!
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Customer service background preferred
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Must be able to lift 25 lbs
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Previous experience in Quick Service an asset
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Friendly and outgoing
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
