Stride proudly partners with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.
Position Overview
In this highly visible, client-facing role, you will support the successful delivery of client programs, operational initiatives, and strategic projects across the organization. You are proactive, highly organized, and solutions-oriented, with a strong ability to coordinate complex initiatives, improve execution, and support high-quality client delivery in a growing organization.
You will also help strengthen internal workflows, accountability, communication, and cross-functional coordination. You will report directly to senior leadership and work closely with department leaders across marketing, technology, finance, operations, customer service, and compliance. This role offers significant ownership and autonomy across multiple concurrent initiatives and evolving processes.
Day To Day:
Client Delivery & Coordination
Support client programs, launches, and operational initiatives from planning through execution
Build strong working relationships with client stakeholders and partners
Lead client meetings, implementation discussions, status reviews, and issue resolution
Manage timelines, deliverables, communication, and project coordination across client-facing work
Respond to client questions promptly and maintain clear, professional communication
Translate client objectives into actionable operational plans and internal priorities
Program & Project Management
Manage multiple concurrent projects and ongoing operational programs from planning through execution
Maintain project plans, timelines, dependencies, trackers, and delivery schedules
Coordinate execution across internal teams and external vendors
Keep priorities and deliverables on track across stakeholders
Anticipate blockers, identify risks early, and support solutions
Support readiness for launches, campaigns, and recurring program cycles
Systems, Process & Operational Improvement
Help build and scale internal workflows, operational processes, and organizational structure
Own and maintain project management workflows within ClickUp
Develop templates, SOPs, dashboards, automations, reporting structures, and tracking processes
Improve visibility, communication, and workflow efficiency through process improvements
Identify inefficiencies, execution gaps, and operational risks before they impact delivery
Document workflows, clarify owners and deadlines, and keep teams aligned in fast-moving environments
Strategic & Commercial Support
Support leadership in operational planning, prioritization, and execution
Understand how operational decisions impact client experience and organizational performance
Help ensure projects and programs align with company priorities and delivery objectives
Recommend process improvements and automation opportunities that reduce manual work and support scale
Support cross-department reviews and help implement agreed improvements
Reporting & Governance
Provide visibility into project status, operational performance, risks, and priorities
Prepare dashboards, operational updates, and delivery metrics
Lead cadence meetings and cross-functional coordination reviews
Help establish scalable project and program governance standards as the organization grows
What You Bring to the Role
5+ years of experience in project management, program management, operations, client delivery, or a similar role
Proven experience supporting external clients, leading client-facing communication, and managing stakeholder relationships in a professional environment
A strong organizational mindset with a demonstrated ability to improve processes and build structure
Experience coordinating complex, cross-functional initiatives and building alignment across multiple stakeholders
The ability to independently manage competing priorities across multiple concurrent projects and deadlines
Project Management Professional (PMP) certification or equivalent project/program management credentials
Experience in healthcare, fundraising, gaming, software as a service (SaaS), fintech, technology, or other regulated industries
Experience implementing or managing operational systems such as ClickUp, Asana, Monday.com, or Jira
Experience with process optimization, workflow automation, and operational reporting
At Stride, you can look forward to:
Commitment to Diversity, Equity and Inclusion across the employee career journey,
An Employee Assistance Program where you can access counselling and coaching sessions,
Focus on talent management, including career and skills development,
Health & Wellbeing activities,
If we offer you a position, you may be required to complete pre-employment checks.
We are a 2026 Circle Back Initiative Gold Employer – we commit to respond to every applicant
