Full-Time | In-Office | Mississauga, ON
Reports to: President & Operations
We are seeking an experienced Underwriting Manager to lead our Personal Lines underwriting operations. This role is responsible for overseeing underwriting quality, referral management, carrier relationships, broker support, and operational excellence across our Personal Lines team.
Working closely with brokers, service teams, and insurance company partners, you'll help drive profitable growth while ensuring exceptional client outcomes and strong underwriting discipline.
Provide underwriting guidance and technical support to brokers and service staff
Review referrals and assist with complex underwriting decisions
Ensure business is placed appropriately based on carrier appetite and underwriting guidelines
Maintain underwriting quality standards across the brokerage
Monitor policy quality and identify trends affecting profitability
Build and maintain strong relationships with insurance company underwriters
Participate in regular carrier meetings
Stay informed on underwriting guideline changes and communicate updates to the team
Assist with market selection strategies and placement opportunities
Advocate for brokers when negotiating exceptions with carrier partners
Lead, coach, and mentor the underwriting and service team
Support onboarding and ongoing training
Conduct performance reviews and provide regular coaching
Foster a collaborative, high-performance culture
Keep only the operational responsibilities that naturally fit underwriting.
Monitor renewal workflow
Ensure timely handling of referrals
Oversee quality assurance processes
Assist with download management and underwriting workflows
Support automation initiatives
Improve underwriting efficiency
Minimum 5+ years of Personal Lines insurance experience
Previous leadership experience within a brokerage or insurance company
Strong underwriting knowledge across Auto, Property, Recreational and Specialty products
Excellent understanding of carrier underwriting guidelines
Experience working with multiple insurance markets
Strong broker coaching and mentoring skills
RIBO Licence in good standing
CIP designation considered a strong asset
Excellent communication and negotiation skills
Experience using Power Broker (or similar BMS)
Underwriting Leadership
Risk Assessment & Coverage Knowledge
Operational Excellence
Workflow & Process Management
Carrier Relationship Management
Team Leadership & Coaching
Client Service Excellence
Problem Solving & Decision Making
Time Management & Prioritization
Continuous Improvement
