<Job Summary>
Join our dynamic optical laboratory team as an Optical Lab Office Assistant, where your enthusiasm and attention to detail will drive excellence in optical care. In this vital role, you will handle receptionist responsibilities including answering the phone and managing visitors. This position will also be responsible for inventory and will be trained to be a backup for all the lab activities.
<Responsibilities>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manages all office activities including answering phones, correspondence, and customer support.
- Effectively and pleasantly interact with customers both on the phone and in person.
- Organize and schedule customer visits as required.
- Conducts inventory regularly and ensures that inventory is set at levels to ensure the technician always has required stock.
- Works closely with the technician to learn all duties (over time) that will allow them to be an effective back up technician when needed.
- Other duties as directed.
<Competencies>
To perform the job successfully, an individual must demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
<Qualifications>
- Must possess a university degree.
- Office and/or customer service experience is required.
- Pleasant personality and neat appearance
- Computer knowledge with spreadsheet abilities
- Excellent communication skills. Vietnamese language skills would be a plus.
- Fluent mathematical abilities
Job Types: Full-time, Permanent
Pay: From $18.25 per hour
Benefits:
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Office / Customer Service: 1 year (required)
Work Location: In person
