Overview:
The Delivery Account Operations Associate – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service delivery and operational excellence. This role partners closely with customers and Xerox teams to manage workflows, support device performance, and consistently meet service level expectations. The position offers the opportunity to lead operations in a dynamic, customer focused environment while driving continuous improvement and satisfaction.
( Must be able to be full-time on-site 5 Days a week Monday-Friday)
Why Join This Team:
- Work in a customer facing leadership role with direct impact on service delivery and client satisfaction
- Be part of a collaborative team focused on operational excellence and continuous improvement
- Gain exposure to diverse operations including print, mailroom, and distribution services
- Opportunity to build strong stakeholder relationships and influence service outcomes
- Contribute to innovative solutions that enhance productivity and customer experience
What You Will Do:
- Lead daily on site operations to ensure efficient workflow and high quality service delivery
- Serve as the primary point of contact for customer stakeholders, managing requests and escalations
- Monitor service metrics including device uptime and turnaround times to meet contractual obligations
- Coordinate and support on site staff through scheduling, task assignment, and performance guidance
- Oversee equipment functionality and coordinate maintenance with technical teams
What You Need to Succeed:
- Experience in print operations, mailroom services, or office services in a customer facing environment
- Strong communication and leadership skills with the ability to guide teams and build relationships
- Proficiency with office technology including multifunction devices and workflow tools
- Ability to manage multiple priorities in a fast paced environment with attention to detail
- Problem solving mindset with familiarity in service level agreements and performance tracking
How We Set You Up for Success:
- Structured onboarding and training on Xerox processes, tools, and customer environments
- Ongoing support from leadership and cross functional teams
- Opportunities for skill development and career growth within service operations
- Access to tools and resources that enable efficient service delivery and reporting
- Collaborative environment that encourages continuous improvement and innovation
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