Overview
We are seeking a motivated Entry Level Field/Office Coordinator & Project Technology and Systems Coordinator to join our team on a full-time or part-time basis. This role offers an excellent opportunity to develop foundational skills in IT support, network systems, and project coordination within a dynamic environment. The ideal candidate will be eager to learn, possess strong communication skills, and have an interest in technology and systems management. This position involves supporting technical operations both in the field and office settings, ensuring smooth project execution and system functionality.
Responsibilities
- Provide technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
- Assist with desktop support, help desk functions, and troubleshooting software or hardware problems.
- Support computer networking tasks such as LAN setup, firewall configuration, and VPN connectivity.
- Manage service requests using tools like ServiceNow, Jira, BMC Remedy, and assist with incident tracking and resolution.
- Coordinate project activities related to technology systems, ensuring timely updates and effective communication between teams.
- Support system administration tasks including operating system updates, software installations, and basic network configuration.
- Assist in troubleshooting connectivity issues related to LANs or firewalls and ensure system security protocols are followed.
- Maintain clear documentation of technical procedures and support tickets to facilitate ongoing system improvements.
- Collaborate with team members to improve service delivery and resolve technical issues efficiently.
Experience
- Prior experience in IT support, help desk roles, or desktop support is preferred but not required; training will be provided for entry-level candidates.
- Familiarity with operating systems such as Windows, macOS, and Linux is advantageous.
- Basic understanding of computer networking concepts including LANs, firewalls, VPNs, and network security practices.
- Experience with ticketing systems like ServiceNow or BMC Remedy is a plus.
- Strong communication skills are essential for effectively assisting users and documenting issues clearly.
- Knowledge of software troubleshooting, hardware components, and operating system management is desirable.
- Customer service orientation with the ability to work collaboratively in a team environment is important for success in this role.
This position provides an excellent platform for individuals interested in developing their IT skillset while supporting critical technology systems within a professional setting.
Pay: $48,879.90-$94,773.89 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Flexible schedule
- On-site parking
- RRSP match
- Tuition reimbursement
- VRSP
Work Location: In person
